Banner Fitting on Mobile and Desktop issues

rich124
Tourist
7 0 1

hello

 

I'm struggling to get my banner to fit on my desktop view and mobile view, its a slideshow and all other images in the slideshow fit but I cant get this one banner to work, can anyone help?

See below screen shots of the issue..

desktop viewdesktop viewmobile viewmobile view

 

my website is www.beautgenics.co.uk

 

many thanks 

 

Replies 5 (5)
PaulNewton
Shopify Partner
3351 215 642

The slides your referencing aren't published so others cannot see them to try and reproduce the problem then inspect the problem.

You can either publish the theme or try and create a preview of the live theme, or make a duplicate and provide a preview to that with the right settings.

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rich124
Tourist
7 0 1

thanks - im not really sure what you mean, do you mean save the image so you can insepct what i mean as at the minute i don't have that banner live as it doesn't fit the mobile view?

PaulNewton
Shopify Partner
3351 215 642

Yes save the image otherwise how can other people see the problem.

Goodluck.

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rich124
Tourist
7 0 1

thanks for replying.

 

If anyone can help with this issue please contact me as I'm stuck!

PaulNewton
Shopify Partner
3351 215 642

Sight unseen ,a common cause is making sure the image in question is similar in size&aspect-ratio to the other images in the slideshow.

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