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Banners Will No Longer Load On Desktop Or Mobile

BeatBoxLLC
Tourist
5 0 0

Good morning,

 I am having an issue with my banners. While editing my work everything shows up wonderfully, and works great, but once I try to view it from an open tab on my laptop or my android cell phone the banners will not load, but seem to load on an iphone. I am not able to add the link to my store here since it does require a password to view the store. But here is a bit of what I did. I added some banners and everything was fine until I added an additional tab on my menu section which was to subscribe, then added one more banner, pressed save and that's when my problem began. I then removed what I added and unfortunately the banners are still not showing up at all. All my banners were made by me in Canva and uploaded to the store. I was not notified that anything I was doing was erroring in any way shape or form. I truly hope someone can help me. 

Replies 6 (6)
Moeed
Shopify Partner
3051 761 925

Hey @BeatBoxLLC 

 

Could you please provide your Store URL and, if applicable, the Password too? Your cooperation is greatly appreciated!

 

Best Regards,
Moeed

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BeatBoxLLC
Tourist
5 0 0

Good Morning Moeed,

  Thank you for your reply it is greatly appreciated here is my link beatboxllc.com

Moeed
Shopify Partner
3051 761 925

Hey @BeatBoxLLC 

 

Upon checking your website, the banner is loading completely fine for me.

Moeed_0-1696072617872.png

 

Need a Shopify developer? Chat on WhatsApp


- For Shopify Design Changes | Shopify Custom Coding | Custom Modifications
- Your Coffee Tip and my code, A perfect blend. ❤️
BeatBoxLLC
Tourist
5 0 0

Thank you for looking into this, unfortunately that is the only banner that will work. Here are the others that will no longer load but use to on the preview page but they still load wonderfully on my customize page. Screenshot 2023-09-27 074521.jpgScreenshot 2023-09-27 074622.jpgAdd a subheading (5).png

BeatBoxLLC
Tourist
5 0 0

I am also missing my about me banner as well. Screenshot 2023-09-30 063131.png

BeatBoxLLC
Tourist
5 0 0

So it's all my banners which there is another banner in the back that stays while you scroll. Except my very first banner.