Buy Button Problem in Shopify Dawn theme (It keeps loading but doesn't appear)

SohumLinen
Excursionist
33 0 6

Hello,

My website is sohumlinen.com

 

Suddenly the product page is not showing the buy now button but instead shows a grey colour bar with no clickable option.

 

It was working till yesterday and we haven't done any code changes. Can someone please assist us.

 

Any help is highly appreciated.

 

Regards.

SohumLinen_0-1717088060610.jpeg

 

 

Replies 2 (2)

SealSubs-Roan
Excursionist
287 17 19

Hi @SohumLinen !

 

Is the buy button directly from the theme or did you use an application in order to add the buy button? If not, then the main issue is coming directly within the theme. There might be a theme code error in the back-end that caused this issue. You might want to reach out to Shopify support team so their technical team will be able to further investigate what caused this error. Kindly inform them that there are no code changes made or recent app installation prior to this error. You can reach out to them by going through their Shopify Help Center and enter your concern on AI chat box, respond to it until the "I still need help" or "chat with a support advisor" option appear.

Roan
Please let me know if it works by marking it as a solution!
Seal Subscriptions App, a subscription app for Shopify, with glowing user testimonials and a free plan.
SohumLinen
Excursionist
33 0 6

Hi @SealSubs-Roan ,

 

It is a theme button, I have reached out to Shopify support, hope they can check and figure this out.

 

Thanks a lot for taking the time out. 

 

Regards