buy now button disappears when i check shop pay payment method

[Jacobss]

Hi, my buy now button disappears when i check shop pay payment method in my payment setting and he appears when i uncheck the shop pay method. I am using shopify payments. I really want to use shop pay payment method, how can i solve it please?

[Erin]

Hi, @Jacobss. I can definitely look into this with you! I just have a few questions to make sure I'm giving you the best advice for your situation.

• When Shop Pay is enabled in your Shopify Payments settings, is the "Buy it now" button completely missing or is it replaced with a button that says something else? For example, "Buy it with Shop Pay"?
• Are you still seeing your "Add to cart" button on product pages?
• Are you using any other accelerated checkouts? For example, Apple Pay or Google Pay?
• Which theme are you using?

The "Buy it now" button is a dynamic checkout button, which means it dynamically changes to reflect the customer's preferred accelerated checkout method. The options available to be shown depend on the payment method's you've enabled within your payment settings. If you visit your own website and it detects Shop Pay as your preferred checkout method, this is the option you'll see. However, if a customer isn't using Shop Pay, they would be shown the unbranded version of the dynamic checkout button, which is the "Buy it now" button. You can read more about dynamic checkout buttons here and you can also test the different dynamic checkout buttons on your store by following these steps.

If you're missing the "Add to cart" or dynamic checkout button completely I would need more information before I can help more. That being said, you can double check that the "Buy buttons" block is added to your product page template, and that the "Show dynamic checkout buttons" setting is enabled. You can check this in your theme editor by going to Online store > Themes > Customize (next to the theme you're using). From here the settings can differ depending on your theme, but typically you will want to navigate to your Default product template and make sure the Buy buttons block is added to the Product information section. If it isn't, you can add it by clicking Add block. Then make sure the setting, Show dynamic checkout buttons, is selected. This page on using sections and blocks can help. 

Don't hesitate to reply back if you're still having trouble. I'm happy to help further!

[WOOSHY]

hello, I have the same problem and I am using the DAWN theme. If i activate shop pay, the "buy now" button goes missing and only "add to cart" remains. Is there a way to use shop pay but still have the button show up in the live version?

[Erin]

Hi, @WOOSHY. I'm happy to help you out with this!

Enabling Shop Pay shouldn't cause any issues with the dynamic checkout button. When Shop Pay is enabled, this button should actually become a Buy it with Shop Pay button for customers who use Shop Pay as their preferred checkout method. If you've enabled Shop Pay and the customer visiting your online store doesn't use Shop Pay, the dynamic checkout button should still display the unbranded version of the button that says Buy it now.

In order to help further I'll need some more information to make sure I properly understand what's happening on your end.

• Have you already tried the troubleshooting I mentioned in my last response?
• When Shop Pay is enabled, is the dynamic checkout button completely missing or has it been replaced with a button that says something else? For example, Buy with Shop Pay or Buy with Apple Pay?
• Are you using any other accelerated checkouts? For example, Apple Pay or Google Pay?
• Have you made any edits to your theme? For example, have you edited the colours of your store's background or buttons?

Once I have more information, I can definitely look into this further. Please let me know if you have any questions in the meantime! You can also find more information on dynamic checkout buttons here.

[EarthToLife]

You don't seem to understand the problem...

The issue we face is we wish to use shop pay for its APP/SALES CHANNEL and Payment "option" . HOWEVER... we do not wish to for our stock "BUY IT NOW" button to be replaced with your purple shop pay button - its not dynamic at all - our older demographic has been so confused - we dont mind having paypal if it really WAS dynamic - but it seems its a self promotional but rather coercive push to not give us the options.

If i UNTICK the dynamic button - it removes ANY checkout button and ONLY the add to cart button remains...

IF i remove shopify pay from payments in settings>payments>manage 
It REMOVES our shop sales channel 😞 

We just want our standard trustworthy BUY IT NOW or CHECKOUT NOW button 
That our customers know and trust... they can still choose shop pay as an option at checkout but they're not forced to click a very small "see other payment options" below your purple button 

I can attach screenshots if you need

[Erin]

Hi, @EarthToLife. Thank you for sharing all of that context.

I do understand what you're describing. However, this is the expected behaviour of the dynamic checkout button (the "buy it now" button). This is explained in the guide I shared in my last response. This guide here. 

The "Buy it now" button is a button that dynamically changes to reflect your customers preferred checkout method. The accelerated checkout method a customer sees will depend on many factors, including your customer's browser, your customer's device, and your customer's personal payment history, among other things. If this button detects a specific accelerated checkout method would be convenient for your customer, that is the button that will appear. This could be Shop Pay, Apple Pay, Google Pay, PayPal, Amazon Pay, or Venmo depending on what you have set up in your payment settings. If none of these are identified as being the most convenient for your customer, the unbranded "Buy it now" button will be displayed instead. This is designed to be more convenient for your customers and there isn't any way to control which button displays to a customer at any given point in time. 

If your customer is seeing the Shop Pay branded button, this means this is likely the best accelerated checkout option for that specific customer based on the factors mentioned above. If that customer doesn't want to use Shop Pay, they can click "see other payment options" to see the other accelerated payment options you offer. Alternatively, they can continue to the checkout by going through the regular checkout flow and visiting their cart page first.

If you don't want these accelerated checkout buttons to appear (for example, Shop Pay) you would need to either remove Shop Pay as one of your payment options, or you would need to disable the Show dynamic checkout buttons setting in your theme like I explained previously. If you disable this setting, your customers can still checkout by going through the regular checkout flow and visiting their cart page first.

Happy to help if you have more questions about this!