Can I have a currency converter but revert to local currency at checkout?

[shelleyd]

Hi,

A large portion of my business is O/S sales, so I have a currency converter in my online store to allow people to view prices in their preferred format. This also means that customers pay in their selected currency at checkout rather than in my local currency (Aussie dollars). This becomes a problem if I need to cancel or refund a sale for any reason, as I sell big ticket items and the conversion fees I incur are substantial.

Is there a way that I can maintain a currency converter in my online store, but have the total charged as Aussie dollars at checkout?

Thanks.

[Dotsquares]

hi @shelleyd 

Totally understandable, especially with high-ticket items where conversion fees can really add up.

Unfortunately, if you're using Shopify Payments with Shopify Markets, customers are charged in the currency they select at checkout. There isn’t a built-in way to display other currencies but still charge only in AUD.

Here are a couple of options to consider:

1. Display-Only Currency Converter
You can use a display-only currency converter app (like “BEST Currency Converter” or “Auto Currency Switcher”) that shows prices in the customer’s currency but always checks out in AUD. This avoids conversion fees but may confuse some international customers since their checkout total switches back to AUD.

2. Add a Notice at Checkout
If you go with a display-only converter, consider adding a note near the cart or checkout like:
"All orders are charged in AUD. Currency conversions shown are for display only."

3. Custom Shopify Plus Setup
If you're on Shopify Plus, you may be able to create custom logic or multi-store setups to manage currencies more granularly, but that’s a bigger lift.

[shelleyd]

Thanks! I have added a currency conversion app and I'm now in the process of adding a message at checkout as you suggested. I'm doing this by modifying the theme content for the checkout page, and I'm unsure which field to enter the message in (there's a very, VERY long list to choose from).