Can't save the changes on the code

[Jana12]

Hello, I'm trying to modify the code to make changes on the contact form, but it's not possible to save. The button 'save' doesn't even show up... somebody may can help me? I'm just trying to put a phrase on the top of the form. (i'm using Dawn) Grazie!!

[Blair]

Hi @Jana12,

Thank you for reaching out to the Community! I'm happy to provide some assistance with your theme, to ensure this gets resolved. To confirm I'm fully understanding, the save button isn't appearing in the right hand corner of the theme code? 

If not, I'd encourage you to attempt some local troubleshooting steps to see if this helps to resolve. For ease, I've gone ahead and listed these steps below for you to attempt to see if this helps to resolve: 

• Clear your Cache and Cookies.
• Access the shop in an Incognito Tab. 
• Try accessing the shop from Another Browser (i.e Chrome, Firefox, or Safari).
• Try Another Device. 
• Try accessing from the Shopify Mobile App. 
• Try Restarting your device.
• Make sure your device is Up To Date. 

If after attempting all of the steps outlined above, you continue to receive that error, please Contact Us directly. This will allow our advisor team to take a closer look and ensure it gets resolved as quickly as possible. 

Please let me know if you have any other questions or concerns. 

[PageFly-Richard]

Hi @Jana12 

This is Richard from PageFly - Shopify Page Builder App, I’d like to suggest this idea:

you can save it here, in case the saving process takes too long you can copy the code then reload the page and try to save it again

Hope you find my answer helpful!
Best regards,
Richard | PageFly