Cart attributes aren't showing up on the admin side

[Freebee3164]

On my cart page I have three attribute fields. I'd like the customers responses to the questions to be passed through to the Additional Information part of the order in the Shopify admin.

They are visible on the customers side but the information is not making it to the order. 

After some digging, I found that I could look at /cart.js to see if the attributes are appearing there and they are not. But I've reached the end of my ability to troubleshoot and need some help. 

Here's the link to my store: https://test-tory-2.myshopify.com/

Here's a screenshot of the front end:

And the backend without the order attributes

I tested the form itself on a blank development store and got the result I was looking for but cant figure out why this isn't working on the actual store. 

 

[pawankumar]

Hi,
I hope you are doing good.
It may be the case those are not connected to cart correctly.
Can you please share me store URL (Please provide password as well if store is password protected) so that I can check it for you
Thanks!

[Freebee3164]

Hey @pawankumar ,

Thank you for responding! The store URL is https://test-tory-2.myshopify.com/
 and the password is chayrt

Thank you!

[pawankumar]

Hi @Freebee3164 
I can see billing email in cart attributes

Are you looking for some other fields there ?
Thanks!

[ParsusSolutions]

Experiencing the same issue in our store after July 20th, 2023.
After the date, some reservations are coming in empty on these custom attributes all of a sudden.
No code changes have been done on our end since June 29th, 2023.

We are seeing multiple reports from different sources with the same issue online on different dates since last year, has anyone gotten any replies from Shopify about it?

[VladimirK89]

Argh! It appears we've been having the same issue for one of our clients since 20th July as well! Have you managed to resolve it?

[ParsusSolutions]

No resolution. Approximately 50% of orders placed have issues with custom fields.

[VladimirK89]

Ha! 50% - not so bad if I may say so. We just noticed that we missed a month of data - 100%.

I can see that updating via JS Cart API is still working so I'm just going to implement a fix using that...

[Freebee3164]

It has been a few months since I dealt with this particular issue, but if I remember correctly it was a conflict with another app that was writing over the attributes. So I'm guessing your issue is different than what I experienced.

You mentioned you haven't made any code changes. But do you know if any of the apps you work with have changed how they work with attributes?  Sorry I don't have better news. 

(Edited for clarity)