Changing Sender Name in Notification Emails

brandonchang
Tourist
8 0 1

Hi all,

Recently, I started my shop and did an actual order of a product that I carry.

I noticed that the Sender Name in my Notification Emails appear as 'me' instead of my store name. This is not right.

ShopifyEmailSender.jpg

 

 

 

 

The Store Name in Settings > General is correct.

The 'recipient email' is another of my other personal emails and is not associated with my store in any way.

What else could cause the Sender Name to appear as 'me' in the notification emails?

Appreciate any help. Thank you.

Reply 1 (1)

ZestardTech
Shopify Expert
5413 976 1301

Hello there,

Any automated email notifications will use the Store name field as the sender for emails. You will find the field in Settings > General, it is the first field there.

Any manually sent emails sent out will simply show the email address used instead. An example of this would be when you click on a customer's email from an order page, and contact them with a customized message. This instance would use the email as the sender. This is not adjustable.

I hope this information helps. Please let me know if you have any other questions about this!

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