Code was embedded into a theme but I cant get rid of it. Help please

RumbleRo
Visitor
3 0 0

Hello.

I downloaded a trust icon app earlier and now for some reason, it has embedded some black icons onto my 'product page'. Even after Ive deleted the app, its still there but want it gone!

 

There isnt a way to select for example, its not a block or anything, it just sits on the page. There also isnt a way to delete the code for it on the edit code function under themes.

The only way I can see the code for it, is if I go onto the page itself, right click on the page and then inspect (code).

 

I can see where and what it is but theres no way of taking it off my there

Replies 5 (5)
Be_Steven
Shopify Partner
142 28 39

You should contact the app provider for help, or read their Uninstall document. Or after all, hire a developer to remove it 🙂 

 

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DavidEKim
Shopify Partner
392 131 163

Please share your store URL (and PW if password protected).

Thanks.

If helpful, please Like and Accept Solution.
Want to customize your store, please feel free to contact me.
PeopleVillage - Shopify Partner
RumbleRo
Visitor
3 0 0

URL: https://bigpowertoys.myshopify.com/products/rc-car-children-toys-remote-control-car-toys-for-boys-ra...

 

no password.

 

the image is of black payment icons i.e. visa/mastercard (this is located under the price and review stars on the right of the main image)

 

there is code for it on the page (right click the image, then left click on inspect), coming from a hektorcommerce.com trust badge.

suyash1
Shopify Partner
8653 1061 1405

@RumbleRo - did you add any code in product pages? did they give you any document about it? if you are not able to get rid of it then can you please share website link? I can send collab request to check it for you

You are welcome to contact me - suyash.patankar@gmail.com, My timezone is GMT+5:30,to build shopify pages use pagefly

Support me 🙂
RumbleRo
Visitor
3 0 0

no i didnt amend any code.

an app called,

Trust Me ‑ The Trust Badge

 

it injected code into theme and cannot get rid of it!