Content not showing on collection pages

liambeauchamp
Excursionist
27 2 5

Hello!

 

I've visited my website today and noticed that on the collection pages, the products aren't loading. The website was absolutely fine yesterday, and I haven't made any changes, but suddenly the pages are showing up blank. I've already contacted Shopify but I've been told that the rpely could take up to 24 hours. I'm obviously trying to run a business, so having to wait 24 hours isn't ideal, so if anybody has any experience of this and can give any advice, it would be greatly appreciated. Here is a URL to one of the pages that isn't working: 

 

https://slobberandchops.com/collections/slobber-and-chops-dog-food-healthy-dog-food-for-happy-dogs

 

I've also attached a screenshot to highlight the issue. 

 

Many thanks,

LiamScreenshot 2024-06-05 at 13.19.31.png

Replies 3 (3)

BSSCommerce-HDL
Shopify Expert
733 242 254

Hi @liambeauchamp,
Please check the app you are using, perhaps it has disappeared your products
Current: 

BSSCommerceHDL_0-1717601581509.png

Test: 

BSSCommerceHDL_1-1717601630480.png

Hope this can help you,

If our suggestions are useful, please let us know by giving it a like or marking it as a solution. Thank you 😍

 

If our suggestions are useful, please let us know by giving it a like, marking it as a solution, or donating here .


B2B Solution & Custom Pricing | Product Labels by BSS


Need help from our expert? Kindly share your request with us via community@bsscommerce.com


BSS Commerce - Full-service eCommerce Agency
liambeauchamp
Excursionist
27 2 5

Thank you for your response. 

 

I am looking through the code to see where the oppacity has been set, but I can't find anything for this. If there is any additional information you can provide about the app, I would be very grateful.

 

Kind regards,

Liam

BSSCommerce-HDL
Shopify Expert
733 242 254

Hi @liambeauchamp
I will temporarily fix it so it appears the product for you. I recommend that you contact the app you are using so they can fix it for you in the best way.

You can try this code by following these steps:

Step 1: Go to Shopify Admin -> Online Store ->Theme -> Edit code

Step 2: Search file theme.liquid

Step 3: Inside tag head. You need create style tags. After you'll insert my code inside it

BSSCommerceHDL_0-1717640749135.png

.spf-has-filter #gf-products {
    opacity: 1 !important;
    visibility: visible !important;
}

Hope this can help you,

If our suggestions are useful, please let us know by giving it a like or marking it as a solution. Thank you 😍



If our suggestions are useful, please let us know by giving it a like, marking it as a solution, or donating here .


B2B Solution & Custom Pricing | Product Labels by BSS


Need help from our expert? Kindly share your request with us via community@bsscommerce.com


BSS Commerce - Full-service eCommerce Agency