css code for chat icon shopify inbox

[Tendency]

Hi,

I just wrote this code and it seems to work

fine at first glance, but when I click to open

the chat, after closing it the code loses its

effect, how can I fix it?

/* Chat Button Dimensione */

.template-product 
#dummy-chat-button-iframe , #shopify-chat > ​​iframe , #shopify-chat
a[href="/products/"] { 
  bottom : 70px !important ; 
  right: 0px !important; 
  z-index : 999 !important; 
  transform: scale(0.8);
}

#dummy-chat-button-iframe , #shopify-chat > ​​iframe , #shopify-chat
a[href="/products/"] { 
  bottom : 5px !important ; 
  right: 0px !important; 
  z-index : 999 !important; 
  transform: scale(0.8);
}

Link Expample 

For us it is important because the button

must not be superimposed on purchase

buttons etc...

Thanks

[EBOOST]

Hi @Tendency 

May I suggest to update code below

.template-product #dummy-chat-button-iframe , #shopify-chat > iframe , #shopify-chat a[href="/products/"] { 
  bottom : 70px !important ; 
  right: 0px !important; 
  z-index : 999 !important; 
  transform: scale(0.8);
}

#dummy-chat-button-iframe , #shopify-chat > iframe , #shopify-chat a[href="/products/"] { 
  bottom : 5px !important ; 
  right: 0px !important; 
  z-index : 999 !important; 
  transform: scale(0.8);
}
#shopify-chat #ShopifyChat {
  transform: scale(0.8);
  bottom: 70px !important;
  right: 0px !important;
  z-index: 999 !important;
}
#shopify-chat #ShopifyChat[isopen="true"]{
  transform: scale(1);
  right: 24px!important;
}

[Tendency]

Thanks for reply.

so there seems to be a problem with the open

chat in mobile version and on non-product pages,

when I open and close the chat, the button loses

its distance from the bottom and stays higher.

[EBOOST]

Hi @Tendency 

For mobile version. Maybe I suggest to add code below to bottom of file.

@media(max-width: 750px){
  #shopify-chat #ShopifyChat[isopen="true"]{
    bottom: 0!important;
    right: 0!important;
  }
}

[Tendency]

looks much better thanks, still the error

after closing the bottom placement though.

video example

https://streamable.com/wxrsvb

[EBOOST · Accepted solution]

Hi @Tendency 

could you remove old CSS after that add code below?

.template-product #dummy-chat-button-iframe , #shopify-chat > iframe , #shopify-chat a[href="/products/"] { 
  bottom : 70px !important ; 
  right: 0px !important; 
  z-index : 999 !important; 
  transform: scale(0.8);
}

#dummy-chat-button-iframe , #shopify-chat > iframe , #shopify-chat a[href="/products/"] { 
  bottom : 5px !important ; 
  right: 0px !important; 
  z-index : 999 !important; 
  transform: scale(0.8);
}
#dummy-chat-button-iframe,
#shopify-chat #ShopifyChat {
  transform: scale(0.8);
  bottom: 0 !important;
  right: 0px !important;
  z-index: 999 !important;
}
.template-product #dummy-chat-button-iframe,
.template-product #shopify-chat #ShopifyChat {
  bottom: 70px!important;
}
#shopify-chat #ShopifyChat[isopen="true"]{
  transform: scale(1);
  right: 24px!important;
}
@media(max-width: 749px){
  .template-product #shopify-chat #ShopifyChat[isopen="true"]{
    bottom: 0!important;
  }
}

Could you share your url store and pass?

[Tendency]

Thanks u soo much! Its perfect

[Sam1069]

Where do you past this? Thank you so much!

[EBOOST]

Hi @Sam1069 

You can refer this article

[Bwoolfy]

Please help me. It doesn't seem like [isopen="true"] is working! I just need to simply do the following...

When chat widget is closed

bottom: 115px !important

when chat widget is open

bottom: 0px !important.

Please help me I am going to cry!

[EBOOST]

Hi @Bwoolfy 

Could you please share your url store and password? I will help check it.

[Bwoolfy]

@EBOOST TopShelfTequila.com.au

There is no password.

[EBOOST]

Hi @Bwoolfy,

Shopify updated structure.

Maybe I suggest you use code below: 

 #dummy-chat-button-iframe , #shopify-chat > iframe{ 
  bottom : 115px !important;
}
#shopify-chat #ShopifyChat[style~="min-height:"]{
  bottom : 0 !important;
}

[Bwoolfy]

Thank you so much but on mobile still not working 😞

[Bwoolfy]

I seem to have made it work with the below:

Instead of min-height, i can see "left" is only present when open. 

#dummy-chat-button-iframe,
#shopify-chat > iframe {
bottom: 115px !important;
}
#shopify-chat #ShopifyChat[style~="left:"] {
bottom: 0 !important;
}

[EBOOST]

Hi @Bwoolfy 

Correct. I  have just added on Desktop version.

/* Desktop */
#dummy-chat-button-iframe , #shopify-chat > iframe{ 
  bottom : 115px !important;
}
#shopify-chat #ShopifyChat[style~="min-height:"]{
  bottom : 0 !important;
}
/* Mobile */
@media(max-width: 749px){
    #dummy-chat-button-iframe , #shopify-chat > iframe{ 
      bottom : 115px !important;
    }
    #shopify-chat #ShopifyChat[style~="left:"]{
      bottom : 0 !important;
    }
}

[Zboyz23]

I would like to use a version of your code on my site www.shopzadehmdskin.com

Specifically, I would like to chat box icon to be the same size and on the same level as the accessibe widget. Also, on mobile I would like the chat box to be slightly bigger when it is open than what you have in your code. I tried adjusting the code you provided, but without any luck. Can you assist? Thanks.

[ahsan_aadesgins]

@Zboyz23

The following solution consists of 2 codes and can be copy-pasted by any one (any non-tech, layman etc). I am not a developer but I tried to understand and implement these codes that I have gathered from different sources and combined + modified to following codes. 

It solves 2 problems:

1. Positioning the chat icon anywhere you want on your web store.

2. After closing the chat, it will close down to where it is started from - the new position. (It will not move to its initial state / position).

1st code will cause chat button to go up 65px so there can be another app's button below it. This also holds the chat button at the same position even after closing the chat window. Adjust bottom & right padding as per your requirement.

2nd code will cause iframe to remain visible on-screen when it is opened so we need to adjust the top padding and scale-size of the iframe so that it doesn't cut through the top while open. If this is not done, the header might overlap it.

You can adjust top padding value and scale value from 0.72 to any value (as per your need so that it doesn't cut off and isn't overlayed by header). 

I have tried and tested these codes on Dawn 10.0.0 theme. These are working fine and providing the desired results. I hope these codes will work on other themes as well. 

Follow these Steps:

a) Go to Online Store

b) Edit Code (Click 3 dots and select edit code)

c) Find / search base.css file

d) Add the following codes at the last in the bottom. 

1st code (Mobile version):

@media only screen and (max-width: 750px){

      #dummy-chat-button-iframe, #shopify-chat > iframe, #shopify-chat {

        bottom: 55px !important;

        right: 5px !important;

        z-index: 2 !important;

      }

}

2nd code (Mobile version):

@media only screen and (max-width: 750px){

  #shopify-chat > iframe[style*="min-height"], #shopify-chat > iframe[style*="left: 0"] {

        bottom: 0px !important;

        top: 30px !important;

        z-index: 999 !important;

        -webkit-transform: scale(0.72);

        -moz-transform-scale(0.72);

      }

}

Above codes will only work for Mobile version. For desktop version, replace max with min, and change the values of bottom, top, right & scale values as per your need after testing.

1st code (Desktop version):

@media only screen and (min-width: 750px){

      #dummy-chat-button-iframe, #shopify-chat > iframe, #shopify-chat {

        bottom: 1200px !important;

        right: 5px !important;

        z-index: 2 !important;

      }

}

2nd code (Desktop version):

@media only screen and (min-width: 750px){

  #shopify-chat > iframe[style*="min-height"], #shopify-chat > iframe[style*="left: 0"] {

        bottom: 1200px !important;

        right: 80px !important;

        z-index: 999 !important;

        -webkit-transform: scale(0.99);

        -moz-transform-scale(0.99);

      }

}

I have placed all these 4 codes at the end of base.css of Dawn 10.0 theme. All these are working fine for Mobile & Desktop versions separately. 

Credited:

Gmacv (Stackoverflow)

FriedChicken (Stackoverflow) 

https://stackoverflow.com/questions/71534772/how-to-style-shopify-2-0-inbox-chat-icon-inside-an-fram...

@kazi 

https://community.shopify.com/c/technical-q-a/shopify-inbox-reducing-height-of-chat-box/td-p/1249745

[ahsan_aadesgins]

Updated Codes:

 1st code will cause chat button to go up so there can be another app's button below it. This also holds the chat button at the same position even after closing the chat window. Adjust bottom & right padding as per your requirement.

 2nd code will cause iframe (chat window) to remain visible on-screen when it is opened. Thus, we might need to adjust the bottom padding and scale-size of the iframe so that it doesn't cut through the top while open.

You can adjust bottom padding value and scale value from 0.9 to any value (as per your need so that the chat window doesn't get cut off).

I have put other factors (top, bottom, z-index, webkit-transform-scale etc) between /* & */ so that these are treated as comments and not executed. If you want to utilize any factor, just remove /* & */ from both ends & utilize it. 

Please follow these Steps:

a) Go to Online Store

b) Edit Code (Click 3 dots and select edit code)

c) Find / search base.css file

d) Add the following codes at the last in the bottom. 

/* Shopify Inbox Chat Button Position (Mobile) */

@media only screen and (max-width: 767px){

      #dummy-chat-button-iframe, #shopify-chat > iframe, #shopify-chat {

        bottom: 55px !important;

        right: 5px !important;

    /* z-index: 2 !important; */

      }

}

/* Shopify Inbox Chat Window Position (Mobile) */

@media only screen and (max-width: 767px){

  #shopify-chat > iframe[style*="min-height"], #shopify-chat > iframe[style*="left: 0"] {

         bottom: 25px !important;

         border: 1px solid #202a36 !important;

         -webkit-transform: scale(0.9);

     /* -moz-transform-scale(0.72); */

     /* top: 30px !important; */

     /* z-index: 999 !important; */

      }

}

/* Shopify Inbox Chat Button Position (IPAD) */

@media only screen and (min-width: 768px) and (max-width: 989px){

      #dummy-chat-button-iframe, #shopify-chat > iframe, #shopify-chat {

        bottom: 100px !important; 

        right: 5px !important;

    /* top: 750px !important; */

    /* z-index: 2 !important; */

      }

} 

/* Shopify Inbox Chat Window Position (IPAD) */

@media only screen and (min-width: 768px) and (max-width: 989px){

  #shopify-chat > iframe[style*="min-height"], #shopify-chat > iframe[style*="left: 0"] {

        right: 75px !important;

    /* -webkit-transform: scale(1.00); */

    /* -moz-transform-scale(0.9); */

    /* bottom: 52px !important; */

    /* top: 100px !important; */

    /* z-index: 999 !important; */

      }

}

/* Shopify Inbox Chat Button Position (Desktop) */

@media only screen and (min-width: 990px){

      #dummy-chat-button-iframe, #shopify-chat > iframe, #shopify-chat {

        bottom: 120px !important;  

        right: 5px !important;

    /* top: 600px !important; */

    /* z-index: 2 !important; */

      }

} 

/* Shopify Inbox Chat Window Position (Desktop) */

@media only screen and (min-width: 990px){

  #shopify-chat > iframe[style*="min-height"], #shopify-chat > iframe[style*="left: 0"] {

         right: 80px !important;

    /* -webkit-transform: scale(1.00); */

    /* -moz-transform-scale(1.00); */

    /* bottom: 1200px !important; */

    /* top: 200px !important; */

    /* z-index: 999 !important; */

      }

}

I have placed all these codes in base.css in Dawn Theme 10.0. I found these working fine on my web store www.aadesgins.store