Custom message when there is 0 items in stock [Supply theme]

[adios]

Hello,

I am using Supply theme and if there are some items (variants of items) in stock the message says "Only X items left!" (standard theme feature).

What I wanted to have is custom message when there is 0 items in stock.

For example:

There are 5 items (variants of items) in stock so message says:

"Only 5 items left!" (as it is now)

There is 0 items in stock so message would say:

"Item available from a supplier. Allow 2-3 weeks to deliver"

Here is a code for standard "only x items left" feature inserted.

  {% if section.settings.product_quantity_message%}
          <div id="variantQuantity-{{ section.id }}" class="variant-quantity {% if variant.inventory_management and variant.inventory_quantity < 10 and variant.inventory_quantity > 0 %} is-visible{% endif %}">
              {% include 'svg-definitions' with 'stock-icon' %}
              {% if variant.inventory_management and variant.inventory_quantity < 10 and variant.inventory_quantity > 0 %}
                {% assign qty = variant.inventory_quantity %}
                <span id="variantQuantity-{{ section.id }}__message">{{ 'products.product.only_left' | t: count: qty }}</span>
              {% endif %}
          </div>

Could please anyone help?

Thank you.

Regards

[Ninthony]

Go into Online Store > Actions > Edit Code 

Then navigate to your Locales folder and open your en.default.json. Scroll to around line 310 and locate the "product" object and change the "sold_out" text to whatever you want. 

[BrianAtWork]

Hi @adios,

Welcome to the Shopify Community!

I understand that you want to have a custom message show when there is 0 items in stock.

I may be able to help you with this. I've updated your code to show the message, but please do verify that it works as intended.

Note: For the code to work, you must have these options checked for the 0 inventory products:

Try this code:

{% if section.settings.product_quantity_message or variant.inventory_management and variant.inventory_quantity <= 0 and variant.available %}
  <div id="variantQuantity-{{ section.id }}" class="variant-quantity is-visible">
  {% include 'svg-definitions' with 'stock-icon' %}
  {% assign qty = variant.inventory_quantity %}
  {% if variant.inventory_management and variant.inventory_quantity < 10 and variant.inventory_quantity > 0 %}
    <span id="variantQuantity-{{ section.id }}__message">{{ 'products.product.only_left' | t: count: qty }}</span>
  {% elsif variant.inventory_management and variant.inventory_quantity <= 0 %}
    <span id="variantQuantity-{{ section.id }}__message">Item available from a supplier. Allow 2-3 weeks to deliver.</span>
  {% endif %}
  </div>
{% endif %}

Let me know if this works or if you need further help!

[adios]

Hi @BrianAtWork,

All the options are checked and code was pasted, but regrettably the message does not show up.

Here is the product with one of variants in stock and others out of stock.

Thank you for the support.

Regards

[BrianAtWork]

Hi @adios,

That is odd – the code is working for my test store.

Your products may be set up differently.

Your store would need to be accessed and your products analyzed, in order to make the appropriate changes to the code.

If you're interested in working together, please send me a private message or email. I'm sure @Ninthony would be willing to help you too. You may also hire help from the Shopify Experts Marketplace.

Cheers!

[adios]

Thank you for the help.

Btw, I have noticed that when I am refreshing the product page I can see the message but approx after one sec it disappears. I have even managed to make a screenshot:

[BrianAtWork]

@adios Sounds like an app or a theme script is overriding the product description after page load. This could also be due to the placement of your code. Depends on your theme and the apps you have installed.

[Ninthony]

I'd be happy to help. For my solution, I was under the impression that you wouldn't need the add to cart button and that they were being informed that they could purchase it from the supplier directly. You can shoot me a message on here and if you want to let me know exactly what it is you need to do I can get back to you.

[adios]

Hello @Ninthony,

I would need that customers could use "add to cart" button, but before they add product to a basket they would be advised that the lead time is 2-3 weeks for the particular item (item variant).

As you could see above there is an information with button but unfortunately the info disappears.

[Ninthony]

Can you provide a link to your store? It's got to be some kind of javascript that's hiding it which would need to be tracked down. 

[adios]

Yes, of course.

Here you go.

[Ninthony]

Can't find a sold out product, any chance you can provide that link?

[adios]

I guess you did not understand me correctly.

There are three types of products in my store:

1. In stock (everything is ok, the left in stock quantity is show)

2. 0 items in stock (I would need message with lead time appeared here as items can be ordered from supplier)

3. Sold out (everything is ok, sold out means that supplier do not have it in their warehouse either (it could not be ordered at this time))

Hope you understand what I have in mind.

Thank you for your time.

[Ninthony]

Ok well can you link me to a product that has 0 items in stock, I can't find one.

[adios]

Sure.

Here you go.

[Ninthony]

Brian's code is correct, but yeah there's some evaluation conflict taking place. Make sure you duplicate your theme before making any changes. This edit requires you change the theme.js.liquid file -- which you CANNOT revert to an older version of. So if something gets screwed up, you'll need a separate backup theme to pull your working file from. I'd also suggest saving you theme.js.liquid in a notepad document. 

After backing up, open your theme.js.liquid file on your non-live theme and locate the following code:

          if (variant.inventory_management) {
            // Show how many items are left, if below 10
            if (variant.inventory_quantity < 10 && variant.inventory_quantity >= 0 && this.settings.stockSetting == 'true') {
              this.settings.selectors.$variantQuantityMessage.html(theme.strings.product.only_left.replace('1', "Hello"));
              this.settings.selectors.$variantQuantity.addClass('is-visible');
            }
          }

Replace that code with this:

          if (variant.inventory_management) {
            // Show how many items are left, if below 10
            if (variant.inventory_quantity < 10 && variant.inventory_quantity >= 0 && this.settings.stockSetting == 'true') {
              if (variant.inventory_quantity == 0){
              this.settings.selectors.$variantQuantity.addClass('is-visible');
              }else{
              this.settings.selectors.$variantQuantityMessage.html(theme.strings.product.only_left.replace('1', variant.inventory_quantity));
              this.settings.selectors.$variantQuantity.addClass('is-visible');
              }
            }
          }

Preview that theme and test it. Check all your other products to be sure everything is working the way you want it before you make this live. 

[adios]

Everything working like a treat if product is without.

But if product has more than one variant the message says that all variants are in stock.

As for example lets take this product. (Silver one is not in stock, all other variants are in stock)

If I choose Black, and then Silver, it says that it is in stock.

But if I refresh the browser, Silver is shown with lead time.

I remember I had the same issue with inventory qty in Minimal theme when there is different qties in stock for different product variants.

Hope you understand what I mean.

[Ninthony · Accepted solution]

Replace my previous code with this, didn't anticipate a selector changing it:

          if (variant.inventory_management) {
            // Show how many items are left, if below 10
            if (variant.inventory_quantity < 10 && variant.inventory_quantity >= 0 && this.settings.stockSetting == 'true') {
              if (variant.inventory_quantity == 0){
              let alert = '<span id="variantQuantity-product-template__message">Item available from a supplier. Allow 2-3 weeks to deliver.</span>'
              this.settings.selectors.$variantQuantityMessage.html(alert);
              this.settings.selectors.$variantQuantity.addClass('is-visible');
              }else{
              this.settings.selectors.$variantQuantityMessage.html(theme.strings.product.only_left.replace('1', variant.inventory_quantity));
              this.settings.selectors.$variantQuantity.addClass('is-visible');
              console.log('goodbye');
              }
            }
          }

[adios]

@Ninthony many thanks! Works great now.

Please message me or leave your PayPal here, I will drop you few dollars for the help 🙂

Cheers

[Ninthony]

I messaged you with my PayPal, thank you -- I appreciate it.

[fetchcartca]

I would like to show a message like "Currently out of stock, ETA is 2-3 Weeks" with active add to cart button. 
One product for example (stock is zero with active add to cart button):

Product URL 

I am using warehouse theme...

Thanks in advance

[perkullekul]

hi Ninthony.

your code did not work on my website.

there is this code in my theme.js.liquid files :

if (variant && variant.inventory_management === 'shopify') {

  showInventory = true;

  quantity = window.inventories[this.sectionId][variant.id];

  if (quantity <= 0 || quantity > 10) {

showInventory = false;

  }

}

it doesn't start like your code :

if (variant.inventory_management) {}

I want a page exactly like this : https://websiteondemand.myshopify.com/collections/frontpage/products/tool-cart?variant=41299030468

if the product is 0 in stock. then continue with pre-order. not with sold out.

and I don't know what file to change.

thanks.

[AlTaqniastore]

Hi ,

I am also looking for this solution.

If the product quantity is 0 and ( Continue selling when out of stock ) is enabled, then I would like to show a message on the product page as 

2 - 3 weeks delivery.

If the product quantity is 0 and ( Continue selling when out of stock ) is disabled, then i would like to show a message on the product page as

Contact us for price and future availability.

If the product quantity is not 0 and ( Continue selling when out of stock ) is enabled or disabled, then I would like to show a message on the product page as 

Free Delivery - 2 working days.

Above requirement is for all the products on my website.

@Ninthony  can you please assist.

[OptiAcc]

Hi

Can you help me fix my site for stock status messages. 

I would like to have following messages:

In Stock  - Ships today.

Out of Stock  - Ships in 4 days.

Regards

[JasonA]

I’m actually having the same issue. I have an online parts store and currently everything is showing in stock. Customers are placing orders and are expecting the items right away. It is frustrating given that I spend most of my time reply back to very upset customers. I am looking for something where this headache will go away. The messaging is perfect and would love something like this. My only issue is that depending on the product lead times are different. Something may take up to 3 to 4 weeks while somethings 3 to 4 days. Any help would be great. 

[Jasperfoller]

Hi Brian, i would also like to have a custom message that pops up when people are buying an item out of stock. I would like it to say "Available on backorder. Please allow 2-3 weeks for delivery" Is this possible?