Custom personalisation field not pulling through on order screen

[Aileen4]

Hi i need some help with the custom text field on my products. Ive managed to add it in so customers can input the data, but when added to the cart or an order is made i cannot see the information they have entered in the orders screen. Any help please i am using the supply theme. thank you

[KetanKumar]

@Aileen4 

can you please try this code way and check

https://ui-elements-generator.myshopify.com/

[Aileen4]

Hi I used this to get the personalised text field and added into the theme code and it shows fine on the website but no information is pulled through into the emails, cart or the order screen that’s entered into this field.

[KetanKumar]

@Aileen4 

you have to use a cart elemets 

[Aileen4]

Hi thanks for that how do you mean cart elements what should I be looking for to add in and where can I find this

[KetanKumar]

@Aileen4 

https://ui-elements-generator.myshopify.com/pages/cart-attribute

[Aileen4]

Hi many thanks for this, the problem I’m having i, the custom field shows on the product page no problems but when information is entered it doesn’t show in the order screen so i can’t see what information people have entered into the field.

[KetanKumar]

@Aileen4 

what do you mean?

[Aileen4]

So the custom text field is showing on my Product on the front end and ive added the relevant code into the product.liquid from the Shopify ui elements generator, but when the field is typed into on the front end nothing shows on the back end in the admin order section so I cannot see what information has been typed into the custom field from the customer.

[KetanKumar]

@Aileen4 

Shopify product admin doesn't show this details it will show to customer note 

[melissatay]

How can this be done on the dawn theme?

[KetanKumar]

@melissatay 

you have try some way

https://ui-elements-generator.myshopify.com/pages/cart-attribute

[boscaljondesign]

I'm having the same exact issue.  I have a custom field on the product page.  Custom enters custom text into custom field on product page.  When custom checks out and pays, there is no evidence of what was typed in the custom text field anywhere.  It is not in the email to the client and is not available for me to see either.  It is typed on the product page in the custom field text box and after that it disappears and isn't able to be found anywhere after customer checks out.