Customers stuck in a login loop

laurapk21
Tourist
6 0 2

Some of my customers are stuck in what seems like a login loop.  They login and then are immediately taken back to the log in page over and over and can't get past it.  I know of some other sites that are having or have had this same issue this week.  Not sure what's happening as I can't replicate with my own account.

 

We're, certainly, going to be losing out on sales from this outage.  Please advise.  Thank you

 

 

Replies 4 (4)

Cards101
Visitor
1 0 0

I have the same problem with Firefox.

 
Max-74
Tourist
4 0 1

Just go reply from support. see below

Max74_0-1706820312809.png

i will try it again tomorrow and see if it actually was resolved. Talking to the support is like talking to a wall.... 

AC_Autoparts
Visitor
2 0 0

We've had the same on going issue for a few months now, still trying to find a resolve. It is still apparent today.

AC_Autoparts
Visitor
2 0 0

I have an open support ticket on this now and have referenced this thread and sent screen recordings of the issue - 45705903. Fingers crossed we'll get somewhere with it.