Dawn theme 12.0 : "Hide other variants’ media after selecting a variant" not working

Atoban
Tourist
6 0 1

Hi,

I'd like to get this option to work properly but I can't manage to find a solution.

Capture d’écran 2023-11-13 104521.jpg

 

Is it broken or is there something particular to do on the product side?

Thanks

Replies 5 (5)

BSS-Commerce
Shopify Expert
3477 462 523

Hi @Atoban ,

You haven't addressed the issue you encountered when using this option. The purpose of this option is to hide images of variants that are not selected (instead of displaying all images as initially). If you continue to face issues, please let me know with more specific examples.

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Atoban
Tourist
6 0 1

Hi, thank you for your response.

My issue is that nothing happens when I enable it and select a variant of the product on my website.

I have a product with 3 colors available, and 6 photos per color. I'd like to hide all other photos but the ones corresponding to the selected color.

The color is written in the alt text of each images. For example, all images corresponding to the "red" color have "red" as alt text.

I followed this tutorial:

https://www.youtube.com/watch?v=dqoKVbpkxi0&t=82s

Emmanuelle1
Excursionist
24 2 3

Hi,

I've exactly the same problem, nothing happens, even if images, titles and alt are correctely named with colors...

Looking forward to solve this issue,

best,

Emmanuelle

MeLikeStuff
Visitor
1 0 0

Naiive on my end, but I can't even find this option anywhere. Where is it located? Thanks!

ToniMelbourne
Shopify Partner
9 0 30

Nothing new here.  I have raised this with Shopify numerous amounts of time and falling on deaf ears.  It is like I am talking to a brick wall.  The Shopify staff know about the issue but Shopify developers who update the theme <-- i am out of words.    So I ask, why are we paying a monthly fee for, if this continues and it i snot fixed then I have no choice but to reach out to consumers affairs and lodge a complaint.  Shopify have had numerous amount of times to fix this issue but they keep on ignoring it.