FROM CACHE - en_header

Dawn theme cart add or remove item

Solved
onthehorizonco
New Member
2 0 0

I am having an issues with adding or removing items from the cart page. When clicking the plus or minus quantity button or the remove trashcan icon it just continues to spin and nothing happens.

Accepted Solutions (2)

Accepted Solutions
Imogen
Shopify Staff
Shopify Staff
600 92 104

This is an accepted solution.

Hey there, @onthehorizonco. Thanks for bringing this to the attention of the Shopify Community. I hope you're doing well today! 

 

It looks like we have an known issue going on currently that's impacting certain themes, and their cart pages. These themes include: Dawn, Taste, and Studio. If you're currently using any of those themes, then you're unfortunately impacted by this incident. Doublecheck if you're using one of these themes, and then let me know! 

 

I'm happy to let you know that we expect to have a fix shipped out to resolve these issues shortly. In the meantime, we have identified some workarounds:

 

  • Turn off Dynamic Checkout and/or Google Pay
  • Ask your customers to adjust quantities using the product page, instead of the cartpage

As I mentioned before, we do hope to have a fix issued shortly. If you notice any other issues with your theme, please reach back out here and let me know. 

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Imogen
Shopify Staff
Shopify Staff
600 92 104

This is an accepted solution.

Hey again, @onthehorizonco. Sorry for the delayed response, here! 

 

In terms of a resolution timeline, our developers actually pushed a fix out on Wednesday, May 11th. So, you shouldn't be experiencing the slow cart page anymore. You can also feel confident with reverting any changes that were made to workaround the outage. 

 

If you are still experiencing slow cart issues, please follow up with me here so we can start on some next steps to have things resolved. 

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 6 (6)
Imogen
Shopify Staff
Shopify Staff
600 92 104

This is an accepted solution.

Hey there, @onthehorizonco. Thanks for bringing this to the attention of the Shopify Community. I hope you're doing well today! 

 

It looks like we have an known issue going on currently that's impacting certain themes, and their cart pages. These themes include: Dawn, Taste, and Studio. If you're currently using any of those themes, then you're unfortunately impacted by this incident. Doublecheck if you're using one of these themes, and then let me know! 

 

I'm happy to let you know that we expect to have a fix shipped out to resolve these issues shortly. In the meantime, we have identified some workarounds:

 

  • Turn off Dynamic Checkout and/or Google Pay
  • Ask your customers to adjust quantities using the product page, instead of the cartpage

As I mentioned before, we do hope to have a fix issued shortly. If you notice any other issues with your theme, please reach back out here and let me know. 

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

onthehorizonco
New Member
2 0 0

Thanks @Imogen . We are using the Dawn theme. Not sure if you know, but is there a general timeline on a resolution? Days, weeks, months? Just trying to see if we need to make other adjustments to the store. 

VUMODigital
Shopify Partner
25 5 14

To everyone having the same issue, I have had to put in a quick workaround and create a 'clear cart' button that will resolve the issue until the dev team find a solution.

 

To implement this workaround, you'll need access to the theme code but I promise it is super simple.

 

1:  Edit theme

2:  Locate and open main-cart-items.liquid

3: If you have not edited the cart code, enter the following on line 43

<a href="/cart/clear" class="btn button" style="margin-bottom:10px;">Empty cart</a>

4: Save the code

 

You should see a button styled to your theme's appearance that will empty the whole cart once pressed.  A live example can be seen on https://mapelio.com

 

If anyone has any issues, please get in touch (iain@vumo.co.uk) and I'll do my best to help you implement this temp fix.

 

Kindest regards

 

Iain

- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center, the Shopify Blog or get in touch with me directly
Imogen
Shopify Staff
Shopify Staff
600 92 104

This is an accepted solution.

Hey again, @onthehorizonco. Sorry for the delayed response, here! 

 

In terms of a resolution timeline, our developers actually pushed a fix out on Wednesday, May 11th. So, you shouldn't be experiencing the slow cart page anymore. You can also feel confident with reverting any changes that were made to workaround the outage. 

 

If you are still experiencing slow cart issues, please follow up with me here so we can start on some next steps to have things resolved. 

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

FloraltaSydney
New Member
6 0 0

Im experiencing this issue now. Dawn theme.  It just keeps loading.

Imogen
Shopify Staff
Shopify Staff
600 92 104

Hey there, @FloraltaSydney. Thanks for joining in our the conversation! Nice to meet you.

 

Thanks for letting us know you're experiencing this issue, too. I have a few questions I want to ask, just so we can get more context and information about your specific situation:

 

  • Can you provide us with a link to your store, so we can test your cart page in real time?
  • Can you try out a fresh version of Dawn from our Theme Store, and see if you're able to replicate the issue in that theme? 
  • Do you have any screenshots of the issue occurring?

Please, follow up with me when you can with the requested information so we can take a look.

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog