Dawn Theme - First product image not showing up on product page. variant image is first one

Dawn Theme - First product image not showing up on product page. variant image is first one

zeyna111
Tourist
9 0 2

Hi

tried all the solutions I saw here. None worked correctly.
Looking for help.
store link

 

Thank you!

Reply 1 (1)

DaisyVo
Shopify Partner
3794 412 499

Hi @zeyna111 

I see you're having trouble with the first product image not showing up on your hair accessories product page. That can definitely be frustrating. Let's walk through some steps to get that main image showing correctly.

Checking the Basics:

1-Is the Image Active? Double-check in your Shopify admin that the first image for the product is marked as "Active." Sometimes, an image might be uploaded but accidentally set to inactive. Go to Products > Hair Accessories (or the product name) > Images. Make sure the first image has a green dot next to it.

2-Check Variant Images: The Dawn theme can sometimes prioritize variant images over the main product image. If you have variants for your hair curlers (different colors, sizes, etc.), ensure the first image for the default variant is the one you want to show as the main product image.

3-Clear Cache: Sometimes your browser cache can hold onto outdated information. Try clearing your browser cache and then visiting the product page again. This can sometimes refresh things and show the updated image.

Digging a Little Deeper (if needed):

If the above steps don't work, it might be a theme code issue. While I can't see the specific code for your store, here are a couple of things to consider:

  • Theme Updates: Check if there are any updates available for your Dawn theme. Sometimes theme bugs get squashed in updates, so running the latest version might solve the problem.

  • Conflicting Apps: If you're using other apps that modify product pages, they might be interfering with the image display. Try temporarily disabling any apps related to product pages and see if the image appears.

Here to Help Further:

If you've tried these steps and the image still isn't showing correctly, feel free to share a screenshot of your product page editing area (where you upload images). That might give me a better idea of what's going on.

In the meantime, you can also reach out to Shopify Support directly. They have access to your store's specific details and can provide more tailored assistance.

I hope this helps!

Best regards,

Daisy.



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