dawn theme: I cannot upload certain files

[10xfuel]

Hi!

I cannot upload certain jpeg and files to my theme at www.10xfuel.com - while other files work. File size is not the issue. What is going wrong?

Thank you!

[Olivia · Accepted solution]

Hi, @10xfuel!

Thanks for connecting with our network! I'd love to help you figure this out today, but I'm hoping to gather a little more information to do so.

Please offer the following context so I can better assist:

• What theme are you currently using?
• For reference, what are the file sizes that are rejected? 
• What do the files and jpegs that are rejected have in common?
• Are they using a similar software, that is different from the others, or perhaps downloaded from the same place?
• Does saving the files locally and changing their properties impact whether or not they are accepted? 
• Have you tried to recreate the issue across other browsers or devices?

All of that can help us narrow down the issue to provide the correct troubleshooting steps.

I look forward to hearing back from you,