Debut theme - Problems on iphone devices

mvbarrios
New Member
11 0 0

Hi im using Debut theme in my web page but i have the following problem, as you can see in the photos when somebody is accesing to the web page from an iphone in certain pages instead of text it just show a big blank space and in the footer the menus i create not showing too, why is happening this?, i tried in several android phones and in everyone is showing correct but in iphone isn't it

 

Captura de pantalla 2021-11-23 120135.jpg3.jpg

Replies 3 (3)
Trevor
Community Moderator
3105 403 634

@mvbarrios 

 

That's a strange one! I suspect that this is either due to changes to the coding of the theme, or a bug within the theme. If you've made recent changes to the page templates/sections where this happens, then you can revert the code back to the original state by selecting "Older versions" when viewing the liquid file in Online Store/Themes/Actions/Edit code.


Note: Older versions only work with liquid files. CSS files can not be reverted. 

 

If you haven't made any changes to your theme, then this could be an issue with the theme itself. I would recommend contacting Shopify Support with the details as they can escalate this to our Themes team. Our Themes team will investigate the issue to determine why it's happening, and if applicable, provide a fix. 

 

Note: If the issue is coming from changes to the coding of the theme, or coming from an app that is being used, then our themes team will not be able to troubleshoot the issue, nor apply a fix. 

 

You can contact Shopify Support by logging into your store through the help center, searching your question/issue, then selecting "continue" at the bottom of the page that displays the search results. 


Trevor | Community Moderator @ Shopify 
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mvbarrios
New Member
11 0 0

Hi @Trevor This is a template liquid that i create called page.delivery.liquid and then in pages create a page called Delivery too and just assing the template there, i have the same page in another web with debut theme too but i dont see this problem there so im really lost on why is happening this thing

Trevor
Community Moderator
3105 403 634

@mvbarrios 

Thanks for letting me know. I'm afraid that would be outside my area of expertise. If one of our community members is unable to provide assistance with this, then I would recommend contacting a Shopify Expert so they can look into this. 


Trevor | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog