Discounts not showing on product in Store, or online until you get to checkout

6 0 4

Why do the discounts I make up for a percentage off a product group, not show in the online store until checkout?


Why do I need to pay for pro so the discounts I've made will be applied in store at check out? why isn't this just baked in for everyone to use?


My wife and I are the only employees, so paying for pro to get a single feature is a total money grab by Shopify in my eyes, everything in the standard plan for $99 a month is all we need, and I'm expected to jump that to $389 a month just so my discounts and sale prices show properly?


I don't have the time to pick through every single thing I sell and put in comparison pricing, and then go back through after and take them all out for a store wide sale with varying discounts on product.


I'm still trying to figure out how Shopify expects people to have a sale and promote it... when nothing shows on sale in the online store until you go to checkout? or you need to stand at the register with a calculator to figure out the discounts on every single item brought to the counter?

Replies 7 (7)
Shopify Partner
303 32 55

This is strange, discounts show on the home page even for basic plan what theme you are using please ?

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6 0 4

We are using one of Shopify's free themes Ride.


It straight up says discounts will not be applied to our in person point of sale unless we pay for pro which is complete BS.


It only shows discounts at checkout for our online store, how is that supposed to help us to get people buying when it doesn't show the sale price while shopping on our online shop? I've googled around and it sounds like its a very common problem with Shopify when it shouldn't be... There's no switch to toggle etc. it just doesn't work, and I'm not paying $350 for a theme to make it work, this should be a basic function for point of sale programs online and instore, regardless of the theme being used.

Shopify Partner
5931 537 1241

Things have to be built they have to be tested they have to be supported.


It's a gradient of advanced behaviors.

Discounts are not generally really calculated until an AFTER an item is in the cart, and then again in the checkout to account for things like apps, bundles, currencies, total order subtotals etc etc etc.


So discounts can be incorrect on product description pages(PDP) vs checkout time.

It's also extra compute(processing power) on shopify's servers to calculate discounts in carts.

For PDP and carts on the online-sales channels discounts can be shown through customizations hardcoding the math or price-display, though prices could end up being inaccurate because settings are not kept in step with changes to discount-campaigns.


@StonyTS wrote:

 everything in the standard plan for $99 a month is all we need, and I'm expected to jump that to $389 a month just so my discounts and sale prices show properly

Really examine that thought process, false expectations are getting in the way.

So sales and discounts are incapable of paying for the difference of $99 to $389....

If displaying discounts earlier in the process generates more than ~$200 extra dollars of income a month that's an investment.

If displaying discounts earlier in the process DOES NOT generate more than ~$200 extra dollars of income a month then it's a waste of time.




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6 0 4

Thanks for talking down to me like I have no idea what I'm doing, you were a fantastic help!!! Keep up the great work.

Shopify Partner
145 9 48

Hi StonyTS, sounds like the discount experience in Shopify has been frustrating so far.


A couple of questions here:


1. When you say, "discounts I make up for a percentage off a product group," are you talking about regular discount codes, or automatic discounts?


If you create an automatic discount that applies to all customers, it should show up on the cart page as well. If you're talking about regular discounts, then unfortunately yeah, you can't enter them until checkout. But you can possibly use a "slide cart" app that lets your customers enter discount codes from any page.


2. When you say, "show in the online store," what specifically are you expecting to happen?


Based on what you said about comparison pricing, it sounds like you're looking for a way to automatically set the compare-at price for a large number of products/variants. This is the exact type of thing I recommend using an app for. I don't know of any apps for your specific use case, but if one exists, it'll probably save you hours.


3. When you say, "pay for pro," are you talking about Shopify POS Pro? It's true that automatic discounts can't be used in the basic POS. I unfortunately don't have a solution here, as it's a platform-level restriction.


If you can answer those questions, I'll probably be able to help you find a workaround.

Founder / Developer, Regios Technologies, Inc.
Automatic discounts | Post purchase surveys
DM me for custom app development and consulting.
6 0 4

#1- I'm talking about automatically discounted sale prices actually showing on sale on our website...  Right now they need to add items to the cart, then flip over to the cart to see if that item is on sale. Would that be a fun shopping experience that gets you to buy more if you can't see what items are actually on sale?


#2- I'm saying if I'm selling a $25 item for 25% off, it should show the reg price of $25 crossed out and the sale price of $18.75 beside it on the item page so they know its on sale... Why should they have to put it in a cart, then go to the cart to see if it's on sale... 


#3 Me having to pay an extra $3500 a year just so discounts show at the till in my brick and mortar store is a money grab and nothing else. There's no way you'll convince me otherwise, it's a basic function the and they are ripping people off to access it.

1 0 1

Yip this is my question too! Literally is probably going to be the last straw that gets me to set up my Square Website...
Can anyone please help me to show my discounted products visually???