Does your announcement bar still scroll or auto-change?

[terilanier]

We don't use auto-scrolling very often for text in our announcement bar, so I can't say when our store's banner text scroll option stopped working. At Shopify's suggestion, I tested the animation on a freshly installed Dawn theme, and I went back to an earlier version of my theme (Impact by Maestroo) to check. I know it worked in January, however, the scrolling doesn't work on these today. Support ticket already in place with the front-end team.

Just curious if anybody else had this function stop on their themes as well?

[tobebuilds]

As far as I understand, announcement bars are highly specific to your theme, so this issue might not be happening with other people's stores if they're on different themes.

When you say you've submitted a support ticket to the "front-end team," who do you mean? Are you talking about the theme developers, or a team at Shopify? If it's the latter, I highly recommend reaching out to the developers of your theme, as they're the ones who can most likely help you.

[terilanier]

It's been passed off to someone by my Shopify support agent:
" it seems we need further time to investigate this concern with our front-end team."

[tobebuilds]

Yeah, definitely reach out to the theme developers. 

[terilanier]

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@tobebuilds wrote:

As far as I understand, announcement bars are highly specific to your theme, so this issue might not be happening with other people's stores if they're on different themes.

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Which is why I am asking the community if it's a Shopify-wide thing or just my store
My concern was passed along, it's an in-progress support ticket.
"...it seems we need further time to investigate this concern with our front-end team."