Duplicated "Write a Review" Sections with Judge.me and Debutify

Solved
Kodio
Visitor
3 0 0

Hi all! I'm having an issue where I had Shopify Reviews app as my main review platform, but then uninstalled and replaced with Judge.me and now have lingering code that shows two different "Write a Review" sections on my product page. Seems like this is lingering code in the theme based on my discussions with both Judge.me and Shopify support, but I can't figure out how to fix it. 

 

Any ideas?

 

Kodio_0-1638331154252.png

 

Accepted Solution (1)
Judgeme
Shopify Partner
25 4 3

This is an accepted solution.

Thanks for providing the store URL.

Upon checking your product page. I think you can find the SPR review widget in the folder Snippets > file review-widget.liquid. Can you check that out? 

 

Judgeme_0-1638414590842.png


Or if it's difficult to find, can you send a help request to support@judge.me? Our supports will check and help you right away.

 

Looking forward to hearing from you

Judge.me

View solution in original post

Replies 6 (6)
Judgeme
Shopify Partner
25 4 3

Hello Kodio, 

 

Normally, uninstalling the app will also make the widgets disappear. But your case seems special, can you try the following steps below?

1. From your Shopify Admin, go to Online Store > Themes

2. On your current live theme, choose Actions > Edit Code

3. On the theme files, navigate to the folder Sections and look for the file product-template.liquid

 

 

YXWf-2sbKCQ3ORLRJLCIxI8gc5_Qcu4HGQ.png

4. In the file product-template.liquid, search for the term "spr" like this

 

Judgeme_1-1638332430976.png

5. You should see the line

 

<div id="shopify-product-reviews" data-id="{{product.id}}">{{ product.metafields.spr.reviews }}</div>

 

 

6. You can either delete it to remove the review widget of the Shopify Product Review app or put it into a comment like this (so you can find it later if you want)

 

 

{% comment %}
<div id="shopify-product-reviews" data-id="{{product.id}}">{{ product.metafields.spr.reviews }}</div>
{% endcomment %}

 

 

This will help remove the review widget of the Shopify Product Review app. However, this might not be the case if the review widget is installed on another file of your theme.

 

If it doesn't work, can you post your store URL and the storefront password (if any) so I can check and advise you further? 

Judge.me
Kodio
Visitor
3 0 0

Thanks a bunch. I can't find that code on the SPR stuff anywhere. Store URL is freshyeti.com

Judgeme
Shopify Partner
25 4 3

This is an accepted solution.

Thanks for providing the store URL.

Upon checking your product page. I think you can find the SPR review widget in the folder Snippets > file review-widget.liquid. Can you check that out? 

 

Judgeme_0-1638414590842.png


Or if it's difficult to find, can you send a help request to support@judge.me? Our supports will check and help you right away.

 

Looking forward to hearing from you

Judge.me
Kodio
Visitor
3 0 0

this worked!! thanks so much!

Judgeme
Shopify Partner
25 4 3

We're glad to hear that! Do feel free to reach us any time

Judge.me
quack1
Visitor
1 0 0

Hi, I'm currently having the same problems with my debutify theme and the judge.me widget. I also attempted to resolve the issue using the steps listed here, however, I was not able to get rid of the duplicated "be the first to write a review" section on my theme. I also attached a screenshot for you to see! Thanks.