Ella Theme - Variants don't switch on product page

kamistan
Tourist
4 0 1

Hello,

I have an issue with Ella theme: since a few days, clients cannot add correct variants to their cart. If they wish to add a variant that is not in first position for a product, then it will not work. The product image is also not changing when we select another image.

 

Could someone help?

 

Thanks

Replies 9 (9)

ExpertRookie
Shopify Partner
1518 249 315

@kamistan 

 

Can you share me your store URL? Then I can review it

- Was my reply helpful? Please Like and Accept Solution to let me know!
- Want to modify or custom changes on store Hire me.
- Feel free to contact me on expert.rookie.team@gmail.com regarding any help.
greenhandsdxb
Visitor
2 0 0

I'm facing the same issue. 

https://www.greene-hands.com/

 

ExpertRookie
Shopify Partner
1518 249 315

Hi @greenhandsdxb 
Just checked your store, I see the variant works normally.

- Was my reply helpful? Please Like and Accept Solution to let me know!
- Want to modify or custom changes on store Hire me.
- Feel free to contact me on expert.rookie.team@gmail.com regarding any help.
greenhandsdxb
Visitor
2 0 0
That's because we downgraded the theme 🙂

Went back to an older version of the website .
kamistan
Tourist
4 0 1

Hi, here is our shop: https://www.kamistore.com/

kamistan
Tourist
4 0 1

It appears to be an issue with the Color Swatch as disabling it makes it work. However we would much better like to use color swatches on our website

ExpertRookie
Shopify Partner
1518 249 315

HI @kamistan @greenhandsdxb Have you try to contact with theme supporter, In this case it's a problem with theme. So you should contact with theme supporter, they can help you faster.

- Was my reply helpful? Please Like and Accept Solution to let me know!
- Want to modify or custom changes on store Hire me.
- Feel free to contact me on expert.rookie.team@gmail.com regarding any help.
arkimports
Visitor
2 0 0

I am having the same issue. How did you disable the swatches?

shankazmi
Shopify Partner
1 0 0

If your store deals in one currency only, then try disabling multiple currencies in theme settings. This will fix your issue.