Someone that works at Shopify would not engage you in that way, nor ask for money.
I would not send any money their way if that's how they have presented themselves.
Thanks for reaching out here. I understand that you have some concerns about a message you have received about your store. I'd be happy to lend some advice here!
Well done for reaching out here first for advice - it shows you are being careful which is great to see. As others have already said, if someone claiming to be a Shopify staff member contacts you and asks for money to help with your store, it is likely some form of scam and you should exercise caution.
It's always a good idea to be wary of unsolicited messages of any kind, especially those that are asking for money. In these situations it's best to avoid sharing any form of personal or financial information with anyone you are unsure about (this includes credit card details, bank account information, or any other sensitive data).
If you would like to hire a professional developer or expert to carry out work on your store, we would always recommend using the Shopify Experts website here. You can browse through different categories and filter experts based on their skills, location, and reviews. Shopify Experts are vetted, but it's still recommended to review their profiles, communicate with them, and discuss your project requirements before making any commitments.
If you are experiencing any difficulties with your store or have any questions - feel free to share them here and either myself or others in the Shopify Community will do our best to help!
You're very welcome @Bowden68
I'm delighted that I could be of assistance and provide some advice/support in this situation. It's completely understandable to have concerns about online security, especially when it comes to running an online store. Online security is a crucial aspect of any business, and it's always better to be cautious and proactive in protecting your store and customer data.
Building and finishing a store can sometimes be challenging, and I understand the importance of having someone you can trust to guide you through it. If you have any additional questions or need further help with any aspect of your store, please don't hesitate to reach out. Both myself and others in the Community are here to offer expertise and ensure that your store is set up for success.
Feel free to share any specific areas you'd like assistance with, and I'll be glad to provide detailed guidance or recommendations tailored to your needs. Of course, you can also reach our dedicated support team via our help center at any time for account-specific support.
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