FROM CACHE - en_header

Facebook Chat Plugin Not working

tharaka911
Excursionist
31 0 5

Hi Communit,

 

I just added the Facebook messenger plugin, but it's not showing. I follwed the below article and below code. 

https://www.facebook.com/business/help/1524587524402327

<!-- Messenger Chat Plugin Code -->
<div id="fb-root"></div>

<!-- Your Chat Plugin code -->
<div id="fb-customer-chat" class="fb-customerchat">
</div>

<script>
var chatbox = document.getElementById('fb-customer-chat');
chatbox.setAttribute("page_id", "104808868488151");
chatbox.setAttribute("attribution", "biz_inbox");
window.fbAsyncInit = function() {
FB.init({
xfbml : true,
version : 'v11.0'
});
};

(function(d, s, id) {
var js, fjs = d.getElementsByTagName(s)[0];
if (d.getElementById(id)) return;
js = d.createElement(s); js.id = id;
js.src='https://connect.facebook.net/en_US/sdk/xfbml.customerchat.js';
fjs.parentNode.insertBefore(js, fjs);
}(document, 'script', 'facebook-jssdk'));
</script>

 

 

Thank You. 

Replies 32 (32)
aio_xp
Pathfinder
109 11 28

please send screenshot where you insert the code?

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
Feel free to contact me on kuparkoti@gmail.com regarding any help
| Whatsapp: 00971568836211

tharaka911
Excursionist
31 0 5

tharaka911_0-1623589728828.png

 

aio_xp
Pathfinder
109 11 28

Try this, 

  1. On the line below the <body> code, paste the code from the Facebook Chat Plugin Settings.
  2. Click Save at the top to complete.

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
Feel free to contact me on kuparkoti@gmail.com regarding any help
| Whatsapp: 00971568836211

tharaka911
Excursionist
31 0 5

 

You mean here. I added not showing. 

 

tharaka911_1-1623590168222.png

 

aio_xp
Pathfinder
109 11 28

that is closing head, look for <head> not </head>

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
Feel free to contact me on kuparkoti@gmail.com regarding any help
| Whatsapp: 00971568836211

tharaka911
Excursionist
31 0 5

Not Working,

 

tharaka911_0-1623591381935.png

 

aio_xp
Pathfinder
109 11 28

did you hit save in theme.liquid,

 

after that did you click finish and done in facebook business page?

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
Feel free to contact me on kuparkoti@gmail.com regarding any help
| Whatsapp: 00971568836211

tharaka911
Excursionist
31 0 5

Yes, No results. 

aio_xp
Pathfinder
109 11 28

please double check facebook business, the code you grabbed, just recheck if everything correct

and try to put code again below </body> if that works, 

if not works, then you have to hire Shopify expert.

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
Feel free to contact me on kuparkoti@gmail.com regarding any help
| Whatsapp: 00971568836211

tharaka911
Excursionist
31 0 5

Thanks for the support. I tried every possible way. 

meuoi23
New Member
1 0 1

Same issue. Were you able to solve it ?

gbc2021
Tourist
5 0 0

I'm having the same issue.. please let me know what worked for you

FredShane
New Member
2 0 0

Did you use the ella theme? Because I also have this problem, when I switch to the default theme, it can be used normally after pasting the code

aio_xp
Pathfinder
109 11 28

website URL?

 

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
Feel free to contact me on kuparkoti@gmail.com regarding any help
| Whatsapp: 00971568836211

FredShane
New Member
2 0 0
gbc2021
Tourist
5 0 0
aio_xp
Pathfinder
109 11 28

it's working now.

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
Feel free to contact me on kuparkoti@gmail.com regarding any help
| Whatsapp: 00971568836211

Yong_Lee20
New Member
4 0 0

How could you do it? I'm having the same issue here.

Yong_Lee20
New Member
4 0 0

Have you found the solution?