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Facebook Chat Plugin Not working

tharaka911
Excursionist
31 0 5
‎06-13-2021 08:35 AM

Facebook Chat Plugin Not working

Hi Communit,

 

I just added the Facebook messenger plugin, but it's not showing. I follwed the below article and below code. 

https://www.facebook.com/business/help/1524587524402327

<!-- Messenger Chat Plugin Code -->
<div id="fb-root"></div>

<!-- Your Chat Plugin code -->
<div id="fb-customer-chat" class="fb-customerchat">
</div>

<script>
var chatbox = document.getElementById('fb-customer-chat');
chatbox.setAttribute("page_id", "104808868488151");
chatbox.setAttribute("attribution", "biz_inbox");
window.fbAsyncInit = function() {
FB.init({
xfbml : true,
version : 'v11.0'
});
};

(function(d, s, id) {
var js, fjs = d.getElementsByTagName(s)[0];
if (d.getElementById(id)) return;
js = d.createElement(s); js.id = id;
js.src='https://connect.facebook.net/en_US/sdk/xfbml.customerchat.js';
fjs.parentNode.insertBefore(js, fjs);
}(document, 'script', 'facebook-jssdk'));
</script>

 

 

Thank You. 

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Replies 32 (32)
aio_xp
Pathfinder
109 11 28
‎06-13-2021 08:54 AM

Re: Facebook Chat Plugin Not working

please send screenshot where you insert the code?

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
Feel free to contact me on kuparkoti@gmail.com regarding any help
| Whatsapp: 00971568836211

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tharaka911
Excursionist
31 0 5
‎06-13-2021 09:09 AM

Re: Facebook Chat Plugin Not working

tharaka911_0-1623589728828.png

 

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aio_xp
Pathfinder
109 11 28
‎06-13-2021 09:14 AM

Re: Facebook Chat Plugin Not working

Try this, 

  1. On the line below the <body> code, paste the code from the Facebook Chat Plugin Settings.
  2. Click Save at the top to complete.

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
Feel free to contact me on kuparkoti@gmail.com regarding any help
| Whatsapp: 00971568836211

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tharaka911
Excursionist
31 0 5
‎06-13-2021 09:16 AM

Re: Facebook Chat Plugin Not working

 

You mean here. I added not showing. 

 

tharaka911_1-1623590168222.png

 

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aio_xp
Pathfinder
109 11 28
‎06-13-2021 09:33 AM

Re: Facebook Chat Plugin Not working

that is closing head, look for <head> not </head>

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
Feel free to contact me on kuparkoti@gmail.com regarding any help
| Whatsapp: 00971568836211

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tharaka911
Excursionist
31 0 5
‎06-13-2021 09:36 AM

Re: Facebook Chat Plugin Not working

Not Working,

 

tharaka911_0-1623591381935.png

 

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aio_xp
Pathfinder
109 11 28
‎06-13-2021 09:45 AM

Re: Facebook Chat Plugin Not working

did you hit save in theme.liquid,

 

after that did you click finish and done in facebook business page?

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
Feel free to contact me on kuparkoti@gmail.com regarding any help
| Whatsapp: 00971568836211

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tharaka911
Excursionist
31 0 5
‎06-13-2021 09:47 AM

Re: Facebook Chat Plugin Not working

Yes, No results. 

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aio_xp
Pathfinder
109 11 28
‎06-13-2021 09:57 AM

Re: Facebook Chat Plugin Not working

please double check facebook business, the code you grabbed, just recheck if everything correct

and try to put code again below </body> if that works, 

if not works, then you have to hire Shopify expert.

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
Feel free to contact me on kuparkoti@gmail.com regarding any help
| Whatsapp: 00971568836211

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tharaka911
Excursionist
31 0 5
‎06-13-2021 10:07 AM

Re: Facebook Chat Plugin Not working

Thanks for the support. I tried every possible way. 

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meuoi23
New Member
1 0 1
‎07-20-2021 07:33 AM

Re: Facebook Chat Plugin Not working

Same issue. Were you able to solve it ?

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gbc2021
Tourist
5 0 0
‎07-21-2021 07:23 AM

Re: Facebook Chat Plugin Not working

I'm having the same issue.. please let me know what worked for you

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FredShane
New Member
2 0 0
‎07-30-2021 04:18 AM

Re: Facebook Chat Plugin Not working

Did you use the ella theme? Because I also have this problem, when I switch to the default theme, it can be used normally after pasting the code

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aio_xp
Pathfinder
109 11 28
‎07-30-2021 05:19 AM

Re: Facebook Chat Plugin Not working

website URL?

 

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
Feel free to contact me on kuparkoti@gmail.com regarding any help
| Whatsapp: 00971568836211

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FredShane
New Member
2 0 0
‎07-30-2021 10:56 AM

Re: Facebook Chat Plugin Not working

https://www.allgolife.com/

 

FredShane_0-1627656949398.png

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gbc2021
Tourist
5 0 0
‎08-17-2021 07:50 AM

Re: Facebook Chat Plugin Not working

www.guambabyco.com

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aio_xp
Pathfinder
109 11 28
‎08-24-2021 01:34 AM

Re: Facebook Chat Plugin Not working

it's working now.

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
Feel free to contact me on kuparkoti@gmail.com regarding any help
| Whatsapp: 00971568836211

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Yong_Lee20
New Member
4 0 0
‎09-14-2021 08:52 AM

Re: Facebook Chat Plugin Not working

How could you do it? I'm having the same issue here.

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Yong_Lee20
New Member
4 0 0
‎09-14-2021 08:53 AM

Re: Facebook Chat Plugin Not working

Have you found the solution? 

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