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Facebook Chat Plugin Not working

tharaka911
Excursionist
31 0 5
‎06-13-2021 08:35 AM

Facebook Chat Plugin Not working

Hi Communit,

 

I just added the Facebook messenger plugin, but it's not showing. I follwed the below article and below code. 

https://www.facebook.com/business/help/1524587524402327

<!-- Messenger Chat Plugin Code -->
<div id="fb-root"></div>

<!-- Your Chat Plugin code -->
<div id="fb-customer-chat" class="fb-customerchat">
</div>

<script>
var chatbox = document.getElementById('fb-customer-chat');
chatbox.setAttribute("page_id", "104808868488151");
chatbox.setAttribute("attribution", "biz_inbox");
window.fbAsyncInit = function() {
FB.init({
xfbml : true,
version : 'v11.0'
});
};

(function(d, s, id) {
var js, fjs = d.getElementsByTagName(s)[0];
if (d.getElementById(id)) return;
js = d.createElement(s); js.id = id;
js.src='https://connect.facebook.net/en_US/sdk/xfbml.customerchat.js';
fjs.parentNode.insertBefore(js, fjs);
}(document, 'script', 'facebook-jssdk'));
</script>

 

 

Thank You. 

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Replies 33 (33)
gbc2021
Tourist
5 0 0
‎09-14-2021 08:06 PM

Re: Facebook Chat Plugin Not working

Hi! I ended up updating my website theme ( I have a third party theme, so I
had to go to their website directly to download the update) and then it
magically worked. Not sure if it was just coincidence, but that's what I
did.
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Yong_Lee20
New Member
4 0 0
‎09-15-2021 12:17 AM

Re: Facebook Chat Plugin Not working

Thank you so much. I try to contact my theme support to see if they can
solve the problem. Best of luck of your ecommerce journey.
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jheestoque02
New Member
1 0 0
‎09-15-2021 04:28 AM

Re: Facebook Chat Plugin Not working

How'd you do this one? Tis also my problem. Prestige theme.

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IsabelLoureiro
New Member
1 0 0
‎10-05-2021 03:59 PM

Re: Facebook Chat Plugin Not working

Does anyone got a solution for Minimal theme? 

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TheOfficialBlog
Shopify Partner
111 11 30
‎10-06-2021 09:34 PM

Re: Facebook Chat Plugin Not working

please hire shopify expert to fix the issue, https://community.shopify.com/c/jobs-and-careers/bd-p/shopify-job-board

Free support (1st time)

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bbtemporium
New Member
2 0 2
‎10-09-2021 09:11 PM

Re: Facebook Chat Plugin Not working

Mine is also not working for minimal theme.

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TheOfficialBlog
Shopify Partner
111 11 30
‎10-11-2021 05:42 AM

Re: Facebook Chat Plugin Not working

please connect me to fix the issue.

Free support (1st time)

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Yong_Lee20
New Member
4 0 0
‎10-11-2021 10:27 AM

Re: Facebook Chat Plugin Not working

For me, I follow the Video here https://www.youtube.com/watch?v=zw4CvM4vX2c
.
Pay attention to the part "It helps to open Both Shopify and Facebook in
the 2 tabs of the SAME brower". Miraculously, it works.
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bbtemporium
New Member
2 0 2
‎10-11-2021 04:39 PM

Re: Facebook Chat Plugin Not working

I finally figured out why mine was not working. In Facebook business, it had automatically added my domain as http://www.bubbleteaemporium.com.au

I then added a new domain in the chat plugin setup https://bubbleteaemporium.com.au notice the https:// and I removed the www

Its now working.

783 Views
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Nenekafor
New Member
5 0 0
‎10-15-2021 01:36 PM

Re: Facebook Chat Plugin Not working

hi, please wanted to ask if this issue was resolved, having same problem with my installation too. thank you

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Nenekafor
New Member
5 0 0
‎10-15-2021 01:45 PM

Re: Facebook Chat Plugin Not working

thank you. it worked!!!

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Winnie6
New Member
1 0 0
‎10-28-2021 10:25 PM

Re: Facebook Chat Plugin Not working

How do you only do it? My FB chat plug-in is displayed on my website, but no chat box will appear when I click it. what do I do?

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rishandbhav
New Member
1 0 0
‎05-27-2022 10:16 AM

Re: Facebook Chat Plugin Not working

This also worked for us! Thank you for posting your solution, it was driving me mad!

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Djoxy004
New Member
1 0 0
‎02-17-2023 09:07 AM

Re: Facebook Chat Plugin Not working

Hello guys , i have problem with messinger plugin. 

It existon on my website but it always stay bellow footer and dont move it never. 

I copied code bellow <body class="gradient">... 

This is the screenshot : https://prnt.sc/k1inxXZma_w5

If i copy code below <head> than it same but above header.

I ned help.

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