facing slow store speed on shopify theme expense

21 1 2

I am monitering my website from past 10 days and trying to make its speed faster, successfully the speed improved from 15 to 49 now, but still on mobile its loading time is high. There were issues related image sizes so i make the images with lowest dimensions.


my website link is 



What could be causing slow store speed on my Shopify theme, and how can I improve it? I've already removed most of the apps, but the store speed remains less than 50. I'm not from a technical background, so can you help me understand some of the terms related to this issue?


Replies 2 (2)

Shopify Staff
1855 253 223

Hi @Fahad_Ahmad,


Thank you for reaching out to the Community. I'm happy to provide some assistance with improving your site speed, to ensure this gets resolved. 


To get started, I've gone ahead and made a few suggestions that may help improve your site speed. There are 4 main reasons customers will experience slow loading times including: 


  • Too many apps trying to load at one time: The more apps that are running at once, the longer the loading times will be. Determine if you really need all those apps and If you're not using them at all, then you should remove them. I see that you've removed a few, but would encourage you to only keep the ones that you truly need and use. 
  • Theme customizations: When you edit or customize themes, file sizes can increase and affect your store speed. If you have a heavily customized theme, this may be something to take into consideration. 
  •  Image sizes: The larger the image size and the more videos and slideshows you display, the longer it will take to load. We also have a great blog article with 10 Must Know Image Optimization Tips
  • The end-user/customer browser, device, and internet connection: This is something you won't have control over of course, but it is good to keep in mind. 


Additionally, I recommend checking out our Improving Your Online Speed Score document as it touches on a few more tips and suggestions. If you are using a Free Shopify Theme, we may be able to investigate further to provide basic performance improvements. You can learn more about the support available, in our Support For Themes document. 


You may also consider hiring a Shopify Expert. They are trusted third-party agencies and freelancers that work to help improve your business! To learn more, you can check out our Expert Marketplace


Please let me know if there's anything else I can assist with. 

Blair | Shopify 
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21 1 2

@Blair Can you have a look at my store and specify the problem? i almost uninstalled all the apps except 5-6 necessory apps, but still its not improving. URl https://www.truegemstone.com/