Flagging new/repeat customers on packing slip

[brokenalice]

I need some html help for my packing slips. I'd like to have some sort of mark on my parking slips that would indicate EITHER a new customer or a repeat customer. Doesn't have to be both. For example, my Etsy packing slips have a star next to the name of a repeat customer. But the mark can be anywhere on the page. I would imagine it would be something like "if customer order count is >1" they would get flagged as a repeat customer. I just don't know how to code that. 

Thanks for any help. 

[PremierStores · Accepted solution]

Hi, @brokenalice: 

You need to edit your product page liquid, get customers_orders count, you can find more information here:
https://shopify.dev/docs/liquid/reference/objects/customer#customer-orders_count

Then you can add a value as product property, like flagged: true 
You can find more information about product properties here:
https://community.shopify.com/c/Shopify-Design/Product-pages-Get-customization-information-for-produ...

If you need further assistance feel free to send us an email.

[brokenalice]

Thank you for the response. The product page did not need to be updated, just the packing slip template. Thank you for pointing me to the document with the customers_orders count information. That's exactly what I needed. I was able to figure it out from there. 

[MajoMansour2]

I wanted to ask if you found a solution for this. I am also trying to flag or identify at the warehouse new from repeat orders and i looked everywhere i cant figure out how this can be done. we use tradegecko and ship station and they both dont support that as well

[PremierStores]

Hi, @MajoMansour2: 

We provide the instructions to do it, this requires editing the theme, we can help you with this task.

[roos]

Hi there @brokenalice , I am trying to do this exact thing - indicate somehow on the packing slip that this is an order placed by a new customer or that this is a repeat customer.

I followed the links but I'm still unable to make customer.orders_count appear on the packing slip. How did you make it happen? Can you post your code?

[gimmefood]

customer.orders_count is not supported in Packing Slip variables.

For a complete list of supported liquid references inside the Packing Slip template please see this link

[vismail]

Could you please let me know how did you do it?

I tried adding 

{% if customer.orders_count > 1 %}
{% continue %}

{% else %}
***
{% endif %}

 but didn't work.

Thank you in advance.

[George_C]

I think you are on the right track, @vismail . But I think the code might need to specify which customer we are referring to. Not sure how to do that. 

[plantscactus]

One of the Shopify helpers mentioned that {{ customer.orders_count }} is not supported on packing slip, but I just added it onto mine and it works!

I added 

{% if customer.orders_count != 1 %}
WELCOME FTB
{% endif %}

Super easy

[George_C]

Looks like you can only use the != 1 logical operator ("is not 1") for this to work.

I tried >0, >=1 and others with no luck. 

Thanks @plantscactus !

[George_C]

Unfortunately, I did not properly test this. It's just adding the conditional text to all orders. 

[George_C]

@brokenalice can you please share how you solved this? 

[Tonynikas]

I've been looking for a while for my online butcher shop to add something to the packing slip none of these solutions worked for me. (mind you I'm a meat guy, not a computer guy) However, I found a free app called "Auto Tags Orders & Customers" which allows you to add a tag to any customer with an IFTTT format. I just uploaded it and it looks like it works. I hope this helps out!

[franzzeq]

Hi!

You must use this liquid tag to get the information that you need

{{ order.customer.orders_count }}

If you're here after hours of googling, thanks me at Instagram @franzeq kjsdfjk

[George_C]

This does seem to be working for me in the packing slips template, thanks! Using this code:

{% if order.customer.orders_count != 1 %}
***repeat customer indication here***
{% endif %}

I entered it right after the Order Number code, line 10: 

Order {{ order.name }}