Help: Clicking on certain products freezes the page unless you back out

Mehran-M
Visitor
3 0 0

A customer called us today saying that he could not add an item to cart on several different browsers.  We tried it on our end and was able to duplicate the issue.   On some products, everything works and you can add to cart and do other things.  But, on certain items, as soon as you land on the page, nothing works.  Add to cart, or any other menu items are not clickable.  And it can be regularly repeated with the same products.  If you back out of the problem page, or close the browser and reopen the site, then it works, but as soon as you go to the certain products, it freezes again.  What's going on and how can we fix it?

Replies 5 (5)

Mehran-M
Visitor
3 0 0

We found a temporary fix.  The glitch and freezing was happening on any page that had multiple images on it.  We removed all additional photos and now only have one image per item and it works.  But this is still an issue as we need to have additional images.  Anyone have any odea why this is happening?

sheyne
Visitor
3 0 0

Hi there, were you able to fix the issue. im facing same issue and even technicians can't say why 😞

Dirk
Shopify Staff
2294 253 512

Hey, @sheyne 

Happy to help. Do you mind providing me with a link to an example URL so that I can try and replicate the issue on my end. 

If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

sheyne
Visitor
3 0 0
Hi there ,

Sure.

All you need to do is go to my site - acesportingupplies.com on safari
browser - mobile or mac , then click on any product.

The first image just keeps loading ,won't go to the next image. then
product description tabs, shipping .... are all frozen.
seems to only be happening with safari
[image: image.png]
sheyne
Visitor
3 0 0
 
Sure,
All you need to do is go to my site - acesportingupplies.com on safari browser - mobile or mac , then click on any product. 
The first image just keeps loading ,won't go to the next image. then product description tabs, shipping .... are all frozen.
seems to only be happening with safariScreenshot 2024-04-29 072917.png