HElP! My mobile site is down!

New Member
1 0 0

Hi !


My site is broken on mobile, but works well on desktop.  Could any one help me?


Here is my site:

Reply 1 (1)
Shopify Staff
Shopify Staff
2021 139 264

Hi there @sovee!


Thanks for letting us know about this and for sharing a link to your store with us here.


I was able to check this out on my laptop and mobile device and can see there are some issues with viewing your storefront on my phone (the desktop site seems to be fully functional).


Would you be able to confirm the name of the theme you're using in your store at the moment as it was originally downloaded so we can check on how you might be able to get support for this?


I would also advise you to run a quick test yourself on your store by downloading a fresh copy of a free theme from our theme store to check to see if this behaviour is occurring there also.


This will help us to determine if the behaviour we see here is caused by an issue with your theme or something to do with the core Shopify admin instead.


I look forward to checking this out with you! 

Don | Social Care @ Shopify 
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