Help removing duplicate FB pixel in theme code

Help removing duplicate FB pixel in theme code

Ben31
Trailblazer
218 8 160

Hi There,

 

We're seeing another FB pixel loading on the rendered page but can't find the code after searching all theme files via Visual Code (locally) and via the 'One-Click Code Search' app.

 

If installed via cAPI/Trekkie, should the pixel also display or is it one or the other?

 

If it shouldn't be appearing, is it possible the pixel is being injected automatically via some other means and if so, how do we locate and delete?

 

See below for what we see in addition to the cAPI/Trekkie code.

 

Any help much appreciated.

 

Cheers, Ben

 

<script id="web-pixels-manager-setup">(function e(e,n,a,t,r){var o="function"==typeof BigInt&&-1!==BigInt.toString().indexOf("[native code]")?"modern":"legacy";window.Shopify=window.Shopify||{};var i=window.Shopify;i.analytics=i.analytics||{};var s=i.analytics;s.replayQueue=[],s.publish=function(e,n,a){return s.replayQueue.push([e,n,a]),!0};try{self.performance.mark("wpm:start")}catch(e){}var l=[a,"/wpm","/b",r,o.substring(0,1),".js"].join("");!function(e){var n=e.src,a=e.async,t=void 0===a||a,r=e.onload,o=e.onerror,i=document.createElement("script"),s=document.head,l=document.body;i.async=t,i.src=n,r&&i.addEventListener("load",r),o&&i.addEventListener("error",o),s?s.appendChild(i):l?l.appendChild(i):console.error("Did not find a head or body element to append the script")}({src:l,async:!0,onload:function(){var a=window.webPixelsManager.init(e);n(a);var t=window.Shopify.analytics;t.replayQueue.forEach((function(e){var n=e[0],t=e[1],r=e[2];a.publishCustomEvent(n,t,r)})),t.replayQueue=[],t.publish=a.publishCustomEvent,t.visitor=a.visitor},onerror:function(){var n=e.storefrontBaseUrl.replace(/\/$/,""),a="".concat(n,"/.well-known/shopify/monorail/unstable/produce_batch"),r=JSON.stringify({metadata:{event_sent_at_ms:(new Date).getTime()},events:[{schema_id:"web_pixels_manager_load/3.1",payload:{version:t||"latest",bundle_target:o,page_url:self.location.href,status:"failed",surface:e.surface,error_msg:"".concat(l," has failed to load")},metadata:{event_created_at_ms:(new Date).getTime()}}]});try{if(self.navigator.sendBeacon.bind(self.navigator)(a,r))return!0}catch(e){}var i=new XMLHttpRequest;try{return i.open("POST",a,!0),i.setRequestHeader("Content-Type","text/plain"),i.send(r),!0}catch(e){console&&console.warn&&console.warn("[Web Pixels Manager] Got an unhandled error while logging a load error.")}return!1}})})({shopId: 24050979,storefrontBaseUrl: "https://www.thehotelsheet.co.nz",extensionsBaseUrl: "https://extensions.shopifycdn.com/cdn/shopifycloud/web-pixels-manager",surface: "storefront-renderer",enabledBetaFlags: ["5de24938","4735909c"],webPixelsConfigList: [{"id":"322076946","configuration":"{\"pixel_id\":\"4671872222888123\",\"pixel_type\":\"facebook_pixel\",\"metaapp_system_user_token\":\"-\"}","eventPayloadVersion":"v1","runtimeContext":"OPEN","scriptVersion":"8b3843af2d71780cfb83fdde884ce168","type":"APP","apiClientId":2329312,"privacyPurposes":["ANALYTICS","MARKETING","SALE_OF_DATA"]},{"id":"shopify-app-pixel","configuration":"{}","eventPayloadVersion":"v1","runtimeContext":"STRICT","scriptVersion":"0142","apiClientId":"shopify-pixel","type":"APP","privacyPurposes":["ANALYTICS","MARKETING"]},{"id":"shopify-custom-pixel","eventPayloadVersion":"v1","runtimeContext":"LAX","scriptVersion":"0142","apiClientId":"shopify-pixel","type":"CUSTOM","privacyPurposes":["ANALYTICS","MARKETING"]}],initData: {"shop":{"name":"The Hotel Sheet","paymentSettings":{"currencyCode":"NZD"},"myshopifyDomain":"thehotelsheet-com.myshopify.com","countryCode":"NZ","storefrontUrl":"https:\/\/www.thehotelsheet.co.nz"},"customer":null,"cart":null,"checkout":null,"productVariants":[]},},function pageEvents(webPixelsManagerAPI) {webPixelsManagerAPI.publish("page_viewed", {});},"https://www.thehotelsheet.co.nz/cdn","d8ce7c9407b506dba59bed2e02f0a514e9e9bf1a","0bfd3999w8a9142d8pdfaacbf8m94fbe030",);</script> <script>window.ShopifyAnalytics = window.ShopifyAnalytics || {};
Replies 3 (3)

Roy-ロイ
Shopify Partner
91 19 34

HI @Ben31,

I'd be happy to help you out. To better understand the issue, could you please share the store URL with me? This will allow me to inspect the network request and analyze the initiator tree to get a clearer picture of the situation.

Kind Regards, 
Roy

Let's connect and grow your Shopify business together! 
 - Was my reply helpful? Click Like to let me know! 
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 - Connect with me at: roy.solution.partner@gmail.com ( CRO | Site Speed Optimization | Custom Development )

Ben31
Trailblazer
218 8 160

Thanks for the reply, our site is: www.thehotelsheet.co.nz

 

Cheers, Ben

Roy-ロイ
Shopify Partner
91 19 34

Thank you for your patience.

After reviewing the code, I found that Facebook Pixel is indeed configured.

To troubleshoot further, could you please check if the Facebook & Instagram app is installed in your store? It's likely that the account is connected through this app.

Additionally, you may want to verify if any custom pixels have been added in the 'Customer Events' section under 'Manage Pixels' in your settings. This will help us identify the source of the connection.


Kind Regards, 
Roy

Let's connect and grow your Shopify business together! 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - Connect with me at: roy.solution.partner@gmail.com ( CRO | Site Speed Optimization | Custom Development )