Re: Hide custom shipping rate from Shopify POS

Solved

Hide custom shipping rate from Shopify POS

LaurieZ
Shopify Partner
5 1 8

Hi all,
When shipping to customer from Shopify POS, I would like to know if it is possible to disable and hide the "Custom shipping rate" option. I couldn't find anything about this.

LaurieZ_0-1679657908977.png

Any help would be very much appreciated! 

Thank you!

 

Accepted Solution (1)

LaurieZ
Shopify Partner
5 1 8

This is an accepted solution.

Hello, late reply but here is the response from Shopify support. This is indeed not possible.

LaurieZ_0-1680858942599.png

 

View solution in original post

Replies 5 (5)

ShipVista_COM
Shopify Partner
27 2 8

@LaurieZ  did you check your setting area on the bottom left of the page? and then go to Shipping and delivery, and manage custom shipping rates?

 

Yeah, it looks like both the carrier and custom rates are enabled and showing.

 

ShipVista_COM_0-1679666919471.png

 

check and let me know hopefully that helps.

My team and I specialize in Powering eCommerce Shipping infrastructures, Fulfillment, and Customer Returns for businesses, via our Shipping Platform ShipVista.com.

I'm usually available Monday to Friday from 7 AM to 9 PM EST and will be excited to meet and connect with you to better understand your work in the community.
LaurieZ
Shopify Partner
5 1 8

Thank you @ShipVista_COM, the area is empty as we never set it up.

LaurieZ_0-1679667325684.png

 

But the option still appears on Shopify POS.

ShipVista_COM
Shopify Partner
27 2 8

@LaurieZ can you share a screenshot of the managed area?

 

transit time or price or something should be missing

My team and I specialize in Powering eCommerce Shipping infrastructures, Fulfillment, and Customer Returns for businesses, via our Shipping Platform ShipVista.com.

I'm usually available Monday to Friday from 7 AM to 9 PM EST and will be excited to meet and connect with you to better understand your work in the community.

LaurieZ
Shopify Partner
5 1 8

This is an accepted solution.

Hello, late reply but here is the response from Shopify support. This is indeed not possible.

LaurieZ_0-1680858942599.png

 

ShipVista_COM
Shopify Partner
27 2 8

Shopify has made so many shipping-related changes in its last push. we will continue to review this for  better solutions

My team and I specialize in Powering eCommerce Shipping infrastructures, Fulfillment, and Customer Returns for businesses, via our Shipping Platform ShipVista.com.

I'm usually available Monday to Friday from 7 AM to 9 PM EST and will be excited to meet and connect with you to better understand your work in the community.