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Hi!
When a customer wishes to cancel or return an order, they must submit a request from their account. However, I did not see such an option. I want to put 'refund' and 'cancel' options on client account.
Thank you for your help.
@Okyns May this help you. Click Here
Thank you. However, this link gives information about merchant transactions. I want the customer to open a return and cancellation request for their order.
Hi @Okyns
From your Shopify admin you can create and manage your returns, send shipping instructions and return labels to your customers, track returned items, restock inspected items, and refund payments to your customers. However these are all possible by the merchant and not by the customer if that is what you are asking for.
Hi !
Yes all this can be done by the seller. But I also want the customer to be able to open a cancellation and refund request.
I am also interested in this functionality.
I see in the notifications you can configure a "return requested" email that is "sent automatically to the customer after they have requested a return" but there is no indication on how a customer "requests" the return to begin with.
There are then 2 additional emails: return approved and return declined, which are sent to the customer presumably after the admin has taken some action on the customer's initial return request.
It would be great if customer's could initiate a cancel (if its not shipped) or a return (if it has shipped) which goes into a queue for processing.
Ideally there could then be some light rules for handling such as "auto approve" which would be good for cancel requests, etc.
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