How can I add captcha to my checkout to prevent bot attacks?

cramipeg
Tourist
5 0 11

I'm getting attacked by bots with fraudulent credit cards, I'm talking about hundreds of attempts with cards until they get one approved. I need a way to slow down this attacks by confirming my customers email/cell phone with sms pin code and/or a captcha system in my checkout but none of this seem doable. 

What can I do? 

Replies 11 (11)

cnvs
Excursionist
13 1 5

Hi,

 

Shopify has this built in for checkout. You can enable it via Online Store > Preferences > Scroll to bottom - Checkout Protection > Enable and Save.

Need shopify help? Drop us an email hi@cnvs.la
Web: www.cnvs.la
cramipeg
Tourist
5 0 11

Only available to Shopify Plus Members, which is unfair, everyone deserves and needs security. 

PokemonPlug
Tourist
6 0 3

agreed. unfair, I pay for the mid level account this feature should be available to ALL. along with many other features shopify refuses to add and lets sketchy third party developers gain access to our stores instead. SMH. 

Pagraves
Visitor
1 0 3

Shopify does not allow this feature during checkout. Many banks and transaction clearing vendors require this. $2,000 a month for plus account is obviously outrageous and out of the question for small businesses. I am shocked that they are effectively shutting out small businesses. Do they not even consider that these could possibly grow into being bigger businesses who would want the plus service? Incredibly angry and disappointed that Shopify would have made such a terrible move

MotoHeaven
Tourist
10 0 6

@Shopify  seriously Shopify? something like this should be available to everyone.... ridiculous.

WWSroot
Not applicable
3 0 0

Yes it should be available and now is. It is forced with no way to turn it off for normal Shopify stores. For some of us this is unacceptable as we have elderly clients and they cannot navigate captcha at checkout, causing us to lose sales.

Doug-from-Maine
Tourist
4 0 24

Just to clarify, this is *not* available on checkout. Only on login/create account, and comment forms. Not checkout, where it's really most needed to combat credit card fraud attacks.

DougfromMaine_0-1708725557005.png

 

WWSroot
Not applicable
3 0 0

Just to clarify, It WAS "available" or should I say FORCED on our store. We did not ask for it and when I submitted a trouble ticket, it magically disappeared a few days later.

 

If they are going to add some function to a store that changes the overall function for an end customer such as this, it would be great to have it as an option and not forced. Having captcha added to check out as an option would be great. It would work for some and those of us who can't use it can turn it off.

Doug-from-Maine
Tourist
4 0 24

Can you share whether you're on the Plus plan or not, and whether you use Shopify Payments for you payment processor? We're on Plus, but do not use Shopify Payments, and for whatever reason, getting reCaptcha added to Checkout doesn't seem possible. We are able to implement it ourselves, in theme code, but it's useless without being able to access the server-side code, since the bots can get past it.

WWSroot
Not applicable
3 0 0

We are on the regular Shopify plan and do not use Shopify payments as they wouldn't let us when we started our store. We use Authorize.net instead which we found offers us some more flexibility in managing our business.

Doug-from-Maine
Tourist
4 0 24

Thanks. Maybe switching to Authorize.net would somehow enable reCaptcha on checkout. We're using another provider (Braintree).