Solved

How can I add return process information to a packing slip?

Intro
Tourist
7 1 1

Hello,

 

We are trying to add some information regarding the returns process at the bottom of our packing slip but we are not sure how to do that. Anyone knows how to add this information? 

 

Thank you

Accepted Solutions (2)

ThePrimeWeb
Shopify Partner
2138 614 491

This is an accepted solution.

Hey @Intro,

 

What are you looking to add? Could you provide the text and if possible a mock up, I will replicate it and let you know the instructions 

Was I helpful?

Buy me a coffee

🙂

Need help with your store? contact@theprimeweb.com or check out the website
Check out our interview with Shopify!

View solution in original post

ThePrimeWeb
Shopify Partner
2138 614 491

This is an accepted solution.

Hey @Intro,

 

Go to your store settings here

ThePrimeWeb_0-1708087194014.png

 

 

Click on Shipping And Delivery

ThePrimeWeb_1-1708087213185.png

 

On the right side scroll all the way down and click "Edit Template" on Packing Slips

ThePrimeWeb_2-1708087233996.png

 

Mine is line 183. But just look for <p> Thank you for shopping with us!</p> and add the following AFTER it.

<p>You have 14 calendar days after receiving your order to return any item(s) for an exchange, credit, or refund. Returned items must be unworn and, where applicable, returned with any packaging and all the original tags still attached to the garment. To initiate a return/exchange please go to https://www.intro-clothing.com/pages/returns.</p>

ThePrimeWeb_3-1708087277700.png

 

and then hit save on the top right. After that you can Preview Template if you want to see it

 

Was I helpful?

Buy me a coffee

🙂

Need help with your store? contact@theprimeweb.com or check out the website
Check out our interview with Shopify!

View solution in original post

Replies 5 (5)

ThePrimeWeb
Shopify Partner
2138 614 491

This is an accepted solution.

Hey @Intro,

 

What are you looking to add? Could you provide the text and if possible a mock up, I will replicate it and let you know the instructions 

Was I helpful?

Buy me a coffee

🙂

Need help with your store? contact@theprimeweb.com or check out the website
Check out our interview with Shopify!
Intro
Tourist
7 1 1

Hi, thanks for your help! You just wanted to add this at the bottom:

You have 14 calendar days after receiving your order to return any item(s) for an exchange, credit, or refund. Returned items must be unworn and, where applicable, returned with any packaging and all the original tags still attached to the garment. To initiate a return/exchange please go to https://www.intro-clothing.com/pages/returns.

 

Thanks for you help!

ThePrimeWeb
Shopify Partner
2138 614 491

This is an accepted solution.

Hey @Intro,

 

Go to your store settings here

ThePrimeWeb_0-1708087194014.png

 

 

Click on Shipping And Delivery

ThePrimeWeb_1-1708087213185.png

 

On the right side scroll all the way down and click "Edit Template" on Packing Slips

ThePrimeWeb_2-1708087233996.png

 

Mine is line 183. But just look for <p> Thank you for shopping with us!</p> and add the following AFTER it.

<p>You have 14 calendar days after receiving your order to return any item(s) for an exchange, credit, or refund. Returned items must be unworn and, where applicable, returned with any packaging and all the original tags still attached to the garment. To initiate a return/exchange please go to https://www.intro-clothing.com/pages/returns.</p>

ThePrimeWeb_3-1708087277700.png

 

and then hit save on the top right. After that you can Preview Template if you want to see it

 

Was I helpful?

Buy me a coffee

🙂

Need help with your store? contact@theprimeweb.com or check out the website
Check out our interview with Shopify!
Intro
Tourist
7 1 1

It worked perfectly! Thank you so much for your help.

Chaya123
Visitor
2 0 0

@ThePrimeWeb I am having an issue adjusting my packing slip as I lost all the customization. I tried adding the above coding to my packing slip edit but it did not update, any advice?