Shopify themes, liquid, logos, and UX
Hello,
I'm new to shopify and as my business slows grows there is this issue that's getting more and more concerning.
I've had about a dozen customers calling me to ask how do they select their pickup point.
You see Shopify doesn't let delivery apps show pickup points before the customer has paid and reached the thank-you page.
That's a BIG issue. I've lost countless customers because they don't have faith anymore in a website that's not showing them if there is a pickup point near their address or even in their city.
My store is based in France and I only serve French customers. One of the most convenient and cheapest way to offer free delivery (to compete with amazon and other big names) is to use Mondial relay or similar services. It's a common practice here and shopify hindering it is big problem.
I can imagine their cautiousness and their concern since remote villages don't always have a shop participating with these services and to have to purchase something just to realise that it cannot be delivered close to your place is a major bummer.
Has anyone found a solution to show the pickup points on the delivery method selection stage?
It's a game changer for a lot of us.
Every time I get a call from a customer and they say they don't trust the website if it's not showing the pickup points before payment, it breaks my heart a piece at a time.
If shopify personal are reading this then please allow us to show our customers the pick places near them BEFORE they have to pay.
If a smart guy/girl in the community has found a solution to work around it then it'd be great if they could share it with me, here or in private if it's sensitive.
Thank you,
Have you found any solution to this? We still have this problem today...
We ran a store in Latvia, where parcel lockers are a popular delivery choice, and struggled a lot with the same problems: order cancellations and after-sales support.. it was not easy to select a parcel locker location during checkout, and some of our items did not fit into the locker compartments. This motivated us to create ShipWisely, an app that offers parcel locker and pickup point delivery options at checkout.
We currently do not support Mondial Relay, but we work with major delivery carriers in Latvia, Lithuania, Estonia, and Poland such as Omniva, Venipak, InPost, Latvijas Pasts, Unisend, Lietuvos Paštas, DPD, Smartpost, and Posti. If you have expanded deliveries into these regions, feel free to give it a try.
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