How can I eliminate the persistent cookie consent pop up?

[christian_russo]

 

Hello!

I used the Dawn theme before and recently switched to the Prestige theme. However, I'm facing an issue where both cookie consent pop-ups appear on my phone, and they persist on every page even after accepting. How can I remove the white pop-up from the Dawn theme, and is there a way to make them appear only on the home screen with the Prestige theme?

password is: Christianshop123

[Pawanjain]

Hello @christian_russo  ,

I have checked on mobile on desktop as well . Cookie popup is not appear on both device.  And as i see you are using Prestige theme. 

[christian_russo]

Hi! 
i just turned it off for a couple of minutes maybe you can try again? 

[Pawanjain]

Hi,

I have checked. still its not showing.

Thank you

[g33kgirl · Accepted solution]

The white popup is from the app "Privacy and Compliance". You can switch it off from there.

[christian_russo]

Thank you this worked!