How can I fix image upload error in my Shopify theme?

[ZainUlMunawar]

Im not able to upload images in the Shopify theme there  is a message appears (Error retrieving images Try again later) please let me know how can I resolve this issue

[20kmedia]

Same issue here

[CA19]

See my reply to the OP above.

[CA19]

i answered this. scroll the thread for my answer

[Superpsionic]

Me neither, but the site's owner says he has access. I may have lost access unintentionally, looking for a preference on his end he can check on or off.

[CA19]

See my reply to the OP above. Your store owner needs to give you "manage settings" permission. It is safe for him to do so.

[CA19]

My staff member had this issue as well. Shopify live chat told me this was a device issue. It is NOT. Have the owner/admin of the store select the "manage settings" permission under "Administration". The reason this is happening is because "Files" is under "manage settings" permission. Rather than it being under "Online Store>themes". Doing this will also give staff permissions to view and edit some of the store details, tax information, and allow you to view other staff accounts, but it does not give staff access to any critical settings like changing the domains or ownership of the store. So while shopify should really fix this issue and put the "files" permission under "Online Store" access. It is at least safe enough for your staff to have access to this area of shopify. See the attached screen shot. Hope it helps.

[MegShone]

I've just started running into this issue, last week it was functioning perfectly fine!

[CA19]

scroll the thread for my answer

[dacuevas]

same issue! how did you fix it?

[CA19]

read the comments in this thread. I answered it above

[MegShone]

Thank you for your help!!

[Greta · Accepted solution]

Hello all!

This issue is now resolved, and we are investigating the root cause. If you are still not able to upload photos through your Shopify admin please contact our live support channels.

Thank you!