How can I permanently delete customer tags?

[RussellH]

I'm trying to permanently delete a customer tag (not just remove it from a customer). I want to delete the tag so that it doesn't show up in the list of "available" tags for customer tags. Anyone know how to do that?

[TexasTreeFarms]

We have the same problem.    We hired Shopify experts, tried shopify suggested work-arounds but are unable to remove permanently customer tags in Shopify.  It makes no sense a company with 10,000 + employees can't figure how to delete customers tags permanently.   We have tags that don't ever need to be in our system when we were setting up Shopify mistakenly added a few, to still have them in our selections 2 years later.   We have customers who have died with specific tags that we can't remove.   Taking the Shopify customer tags along the way.    Try Removing customer completely and the shopify customer tags reappears....    We removed tags from every customer, exported customer data, deleted all tags, imported new customer data and still they reappear...   We sit here and read and reread looking for the answer with none in reach.    We are currently searching for a platform that will work, without silly limitations.   Please fix this.    Not sure what to expect anymore, while I'm searching though customer tags.  @Olivia

[RussellH]

Great summary of the problem. This was the explanation I got from a support chat with Shopify: 

"I have since escalated this over to one of our technical support teams who have reviewed this. They have confirmed that although customer tags can be deleted from Customer profiles, even when they are all removed, they will not be deleted fully. This is specifically to avoid any race conditions from the taggings table. I understand that it would be ideal to fully remove the customer tags that are no longer in use, but this won't be possible at this time. Although, I will be sure to submit some feedback to our developers regarding this."

Not sure how software/tag limitations are possibly related to "race conditions", but that's the excuse they're running with apparently. Are there any updates on this @Olivia?

[karilynae]

If they can't delete them from the system, why can't they add in some tag management where they could be archived and then hidden from view on POS?

[percy]

Yes!  This!  What she said!

[LedaFazal]

All I can add is that this is a baloney excuse. And people still wonder why Shopify has so many critics and a poor value.

[SSS_Paul]

I think "race conditions" would occur if a user deleted a tag and then later added the tag name back for a different purpose. Then Shopify's code would get confused (because it often does) and the output could be different or be the same as before or be an entirely different output.

Basically, that answer was a coders answer to avoid fixing their code.

[amymoandco]

I'm having the same issue. Many of the tags in this list have been removed from all customers, but they still show up under available tags when I click on the "Manage" button under Tags when editing a customer, or creating a new customer.

[KR3]

Thanks for pursuing this RussellH. I have been hunting everywhere trying to find a solution to this as well. It is RIDICULOUS! I have lots of tags that need adjusting. The most annoying is I miss-typed a word when adding a customer tag from my phone on the fly and now it's stuck there forever! We also have tags going on from a login app and there are hundreds of them (one per day) that now can't be removed. Surely Shopify will sort this out soon.  I look forward to hearing more. If there is anything I can do to 'report' this please let me know. 

[Ashlin_Cook]

I am having the same problem. Not only did they not permanently delate, but they changed the casing on our existing customer tag to the wrong case making it impossible for our wholesale customers to log in to our wholesale site. I spent two hours on chat and tried multiple things. Nothing works. Nothing solves the issue. And now our hundreds of wholesale customers cannot place orders. We are having to email each one and tell them to email us orders. The fact that people have been complaining about this for months and Shopify has done nothing is infuriating. They wouldn't even put a credit on my account for the fact that I am now going to have to recode and retag our backend website. Shopify used to have pretty good customer service, now it is GOD AWFUL. I couldn't even enter the call back queue for 4 hours today. 

[pit1]

Same proplem...

news about?

[pit1]

Totady i chat with the shopify help... I hope...

[Nutetools]

SAME exact issue we just discovered today. Wholesale customers cannot log in… changed all of our tags from “wholesale” to “Wholesale”, breaking the coding. Im sure there are currently 1000’s of customers facing the same issue but not even aware. We were lucky enough to have a customer tell us

[Trish457]

Bumping this conversation. We are having the same issue and would love for it to be fixed.

[BJMalicorne]

Also having the same problem. Customer tags that we would like to delete permanently because they are not associated to any clients

[Uniqwa_C]

Hi there
Have you had any resolution to this as yet? Experience the same frustrating challenge...

[Uniqwa_C]

No not yet...

[matthew-jump]

Any development on this topic? I think this should be a priority for the dev team on Shopify, I'm working on a website for a client and had to rename 10+ tags, now this client has an additional 20 tags to go through and remember which naming convention is the correct one. 

[ryan_gladskin]

Wow, what a mess. I figured there was an easy way to scrub them. Not sure why they would persist after being removed from all customers. I've used a lot of tools over the years and that's pretty standard 🙃

I guess I'll check in with my Shopify Plus rep and confirm. Seems silly considering how hard they're pushing the new customer segments. All it takes is a few admins on my account to create a permanent mess of my tags.

[ryan_gladskin]

Ok so according to my Shopify Plus rep, and sorry if this is just a plus thing.

If you've removed all of the tags from every customer they're applied to, you can ask Shopify support to push through a database update. This should wipe the unapplied tags from coming up. We'll see though, I'll update this when I can confirm.

[matthew-jump]

Thanks Ryan, please do.
Would I just ask through regular customer service for a database update?

[Scottstu]

We have this same issue in our store. Would really like to know if anyone gets a resolution to it. I tried chatting with support but I don't think the agent really understood the issue.

[OddAgency]

Sorry @LINE_Furniture , that isn't the problem.

People here are trying to permanently delete tags from the set of available tags. What you solved for is simply removing tags associated with an order. Those tags still exist even if not associated with an order. 

[OddAgency]

@LINE_Furniture can you post an extra step with a screenshot showing that the tag is no longer in the set of available tags? 

[KR3]

It doesn't work. I have customer tags (the ones we are trying to delete) that aren't used on product orders so to test your approach I added one of those customer tags to one product order and then followed your process. While the tag has disappeared from product tags it's still listed in the customer tags (which is what this feed is about). I got so excited for a minute!

[OddAgency]

@KR3 exactly right.

If it was that simple one of the many people on this thread would have solved this by now. Definitely not something a user can solve themselves without assistance from Shopify developers. 

[ryan_gladskin]

Yep, just to be clear, this is about removing the available tags from the customer tags section, not removing tags from customers.

The rep acknowledged there is no solution on the Shopify user side. She immediately offered to have Shopify push an update Which should have gone through last night or this morning.

After 24-48 hours, they should be removed. 

Still nothing changed as of now.

[Scottstu]

If you run this in the GraphiQL app you will see all of your customer tags whether they have ever been used or not.

{
shop {
customerTags(first:250){
edges{
node
}
}
}
}

It would be nice to have a simple mutation that just let us delete one of these  (even if you had to loop the list and delete them one at a time) or better yet a flag that lets you say something like "Delete all customer tags that are not present on a customer right now.

[briantkp]

Do you have any updates on this? I am facing the same issue that I want to remove the available tags which is not attached to any customer.

[Jan_Verhoeven]

Hey Shopify crew, any update on this? Same frustrating issue here. Thanks for sharing the status on the issue-solving process. Kind regards, Jan

[SSS_Paul]

Over a year later and I'm still laughing at the fact that this is still an issue but they continue to push updates that no one wants and break things that work.

[Peinador]

@Olivia Is there any update on this? How can we delete or edit our customer tags? Do we need to reach out to support and they will help us? 

[Stock_BH]

@Olivia We are also happy to upvote a more permanent fix. Thank you for advocating for us.

[matthew-jump]

Does anyone know if Shopify has addressed this issue yet?
I'm hesitant to add any more customer tags for a wholesale plugin I've installed for a client as I've already added 20+ tags and some I need to get rid of.

[LedaFazal]

Shopify saying that they can not delete tags from the system is a pretty weak response. This data is all stored somewhere, thus it can be erased. Every system I have worked with has some way to purge data. If it is not stored in the end users browser's cache, then the database can be optimized or cleaned out of unused tags.

[SSS_Paul]

This definitely needs to have a fix especially when someone misspells a name and now it is forever available as a choice. See "Ron" tag and "Rom" tag. Can't remove Rom.

[LedaFazal]

Shopify, you are broken. And you have lousy support. This is a very necessary feature which apparently you do not care about. No wonder most users think so lowly of the platform.

[percy]

At least give us a way to hide the unwanted tags.

[VanNoppen_Marke]

Also have this problem, we just have 4 tags we need removed. Spent a while talking to Shopify Support. Ultimately not helpful - Rev reported that dev team is working on this actively but refused to answer if the dev team was able to just remove the tags from our store (not supply us with a feature, just get them out).

Hopefully a new feature will be coming soon!  

[CandiGraves13]

I am also having this issue, and would like for Shopify to come up with a solution.  @Olivia can you provide us with an update on when to expect a solution?

[RussellD]

Does anyone know if this has been fixed yet? I can't see that it has. Shopify needs to fix this. It should be easy to delete tags. There should be a tag catalog that you can delete unused tags from. 

[SSS_Paul]

Nope, it's still the same. I have a misspelled tag that people still accidentally click on. It took them 4 months to fix a bug that they created so I doubt they will ever fix this.

[jdfTea]

Any update on this issue?  Seems like something simple to do.

[SSS_Paul]

No updates. Still the same. Shopify seems to be notoriously good at coding new stuff and breaking old stuff, but not good at changing or adding features that users want.

[JoeB-CO]

I am glad I googled this, because I was going down a rabbit hole trying to figure this out. It seems utterly absurd to me that we can eliminate unused tags. I created some tags when doing an import, but those tags have been replaced. I would love to get rid of unused tags to help our efficiency in setting up new customers. Having to weed through a bunch of useless tags is so asinine. The "race" excuse is also quite ridiculous. Please Shopify, you are better than this. Fix this silly issue. While you are at it, please make an import/export for meta fields. Allowing custom meta fields was fabulous, but without a way to import, they are rendered almost useless. I am not going into 30,000+ records one by one. Are really going to make me pay for an app to do this? It seems to me your programmers are not users of the system and are not consulting with heavy users of the system. Just a downright shame. Again, you are better than this Shopify! Please step up.

[iTipHandles]

I was hoping it might be a fix in Winter'24 but still does not seem possible. 🙄 How to we request it?

[linia]

I actually went to Shopify chat support and asked to speak to a
representative and asked that they log this feature request. I shared a
screenshot of how bad my tags had gotten after a developer created a bunch
of junk tags.

There is currently no 'feature request' page for Shopify and I don't think
developers keep an eye on these forums, so I encourage everyone who needs
this to submit a feature request, so it's clear this is sorely needed.

[SSS_Paul]

The reply to my request that included a link to this chain:

"Our community forum was being checked regularly by our developers and partners and it is most likely being recorded if there are multiple visits or multiple merchants who wish to have this feature. But since I am the one who will make the request here on my side, I can be able to forward it directly to our developers so that they can review the benefits of this feature/function"

[JoeB-CO]

Same problem here. It seems like it should be a relatively easy fix but yet it has been a year and a half. Any light at the end of this tunnel? I would love to clean up our system now that we have a better handle on customer tags.

[linia]

I mentioned this in an earlier post and my suggestion is that you log your request with Shopify support and ask them to let the developers know you're also interested in this fix.  I think the more we explain how this isn't just aesthetics, but causing problems for us and send screenshots and explanations of why this is an issue, the more we'll move the needle.
Best talk to Shopify directly!  I think at least two of us have put in the request and vote through support now.

[MADSEN]

Would love a solution to this problem as well 😕