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I'm trying to permanently delete a customer tag (not just remove it from a customer). I want to delete the tag so that it doesn't show up in the list of "available" tags for customer tags. Anyone know how to do that?
Still nothing from Shopify on this unfortunately. I have sent a tweet to someone I follow who works for Shopify so maybe if we can get some more responses to it then it may get some traction - https://x.com/stubbeee/status/1780577979602546928.
One month and no word form anyone representing Shopify. Not even a "hey we're working on coding for this please be patient". Sad
Hallo, ich möchte bitte auch unbenutzte Tags löschen, danke
This is insane, 2 years, over 10.000 Views and 100 replies later, this is still not fixed!
Please fix this issue - adding my vote to the long chain asking for the same fix here
I am also in the same boat! I would love to be able to remove customer tags that we no longer use. Is this possible yet Shopify?
Same here, as I saw, it is NOT possible to edit or delete customer TAGs.
Let me guess, there is still no solution to this issue.
I too have run into this problem. If only Shopify would look at the 11k users who have viewed this topic and are clearly looking for a solution. Here are just a few of the tags I no longer need as they are mistakes when first learning this platform.
How does one go about requesting support o clear it up on their end?
I've been hoping on traction for this for a long time as well:
What you can do:
If all of us keeping asking, eventually there may be movement. I don't believe the existence of this thread is making an impact. I'm wondering if they think of this just as an 'aesthetic' thing.
Same issue here, since a year or so looking for any kind of solution. And Shopify still doesn't allow to delete customer tags.
Still nothing, after almost 2 years, that's ridiculous.
I'm of course having the same issue. Come on Shopify, do something.
Having the same problem and reporting this also almost 2 years ago. The thread ended april 2023 with the following:
"I've passed along feedback here internally on your behalf that you are still seeing this issue so we have this noted along with the original ticket here - appreciate your patience on this! I can definitely appreciate that having old tags clutter your Admin isn't great for customer management, we're working on this here."
Having been asked by my client if any solution has come up yet, I checked with Shopify Support yesterday, and this is the answer they came up:
(start of quote)
thank you for reaching out in relation to customer tags, having explored on your previous tickets at present this has not adjusted. If I can share a little detail on tags and why this is the case that they are not deleted.
In Shopify, customer tags are used to categorize and manage customers effectively. However, when you delete or remove a tag from a customer, the tag itself does not disappear from the system entirely; it simply gets removed from that specific customer profile. Here are some key points regarding customer tags in Shopify:
Customer tags in Shopify are designed to help merchants organize and manage their customer data effectively. Here are a few reasons why tags are not automatically deleted from the system when they are removed from all customers:
If this adjusts into the future, the Shopify Changelog is the best place to see all out latest updates on the platform. This can be access from two main areas, the Shopify Changelog page here or from your admin, by clicking to your name in the top right corner, and this will link you to the Changelog.
(end of quote)
I am not convinced and I think Shopify should do better.
Regards,
Karin
Thank you for sharing this. I don’t think any of us needed an explanation on this matter from the shopify team, we need a solution. We can decide whether old tags are needed or we just want to delete them.
As for me, I have decided to stop using tags, and now I use custom metafields instead, I use make.com (similar to Zappier) to automate updating these custom metafields together with shopify API. That’s the best solution I could come up with. And it’s working perfectly.
"Customer tags in Shopify are designed to help merchants organize and manage their customer data effectively. Here are a few reasons why tags are not automatically deleted from the system when they are removed from all customers:"
No one asked for tags to be automatically deleted. We should, however, be able to make the conscious decision to delete them and accept all reporting losses associated with deleting them, though. This is such a corporate non-answer.
"Shopify gives merchants more control over their tagging system" : If this was true then this thread would not exist.
Im going to keep this short and sweet in hopes shopify sees.
Weve been following this thread for years, as deleting or archiving customer tags is our biggest feature request.
Shopify - We literally do not even use customer tags due to there are so many old/outdated/close match tags in our list, it takes forever to find the one we want, let alone if its the correct tag as there are several similar phrasing tags.
This feature is of upmost importance and should be reviewed with someones live store to see a real scenario. Us for example have like 100 customer tags and have no clue what they mean.
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