Re: How can I permanently delete customer tags?

How can I permanently delete customer tags?

RussellH
Excursionist
35 0 85

I'm trying to permanently delete a customer tag (not just remove it from a customer). I want to delete the tag so that it doesn't show up in the list of "available" tags for customer tags. Anyone know how to do that?

Replies 115 (115)

Scottstu
Shopify Partner
8 0 13

Still nothing from Shopify on this unfortunately. I have sent a tweet to someone I follow who works for Shopify so maybe if we can get some more responses to it then it may get some traction - https://x.com/stubbeee/status/1780577979602546928.

 

SSS_Paul
Excursionist
15 0 29

One month and no word form anyone representing Shopify. Not even a "hey we're working on coding for this please be patient". Sad

modafein
Tourist
3 0 4

Hallo, ich möchte bitte auch unbenutzte Tags löschen, danke

KZH
Shopify Partner
3 0 6

This is insane, 2 years, over 10.000 Views and 100 replies later, this is still not fixed!

Dermott_Dowling
Tourist
7 0 5

Please fix this issue - adding my vote to the long chain asking for the same fix here

GarrityTools
Tourist
3 0 5

I am also in the same boat! I would love to be able to remove customer tags that we no longer use. Is this possible yet Shopify? 

ayurveda
Visitor
1 0 2

Same here, as I saw, it is NOT possible to edit or delete customer TAGs. 

Paul-VZ
Tourist
9 0 12

Let me guess, there is still no solution to this issue.

ShowcaseDeckBox
Shopify Partner
4 0 4

I too have run into this problem. If only Shopify would look at the 11k users who have viewed this topic and are clearly looking for a solution. Here are just a few of the tags I no longer need as they are mistakes when first learning this platform. 

 

How does one go about requesting support o clear it up on their end?

 

tags.jpg

linia
Excursionist
29 2 28

I've been hoping on traction for this for a long time as well:

What you can do:

  • I'd say upvote this question (in case they use upvotes as an indicator)
  • Contact support directly, let them know about this thread, let them know about the number of views and comments, and share your screenshot with them directly.

If all of us keeping asking, eventually there may be movement.  I don't believe the existence of this thread is making an impact.  I'm wondering if they think of this just as an 'aesthetic' thing.

ParkerLP
Shopify Partner
2 0 4

Same issue here, since a year or so looking for any kind of solution. And Shopify still doesn't allow to delete customer tags.

Joop_Dutch
Visitor
2 0 6

Still nothing, after almost 2 years, that's ridiculous.
I'm of course having the same issue. Come on Shopify, do something.

karinorage
Shopify Partner
18 0 3

Having the same problem and reporting this also almost 2 years ago. The thread ended april 2023 with the following:
"I've passed along feedback here internally on your behalf that you are still seeing this issue so we have this noted along with the original ticket here - appreciate your patience on this! I can definitely appreciate that having old tags clutter your Admin isn't great for customer management, we're working on this here."
Having been asked by my client if any solution has come up yet, I checked with Shopify Support yesterday, and this is the answer they came up:

 

(start of quote)

thank you for reaching out in relation to customer tags, having explored on your previous tickets at present this has not adjusted. If I can share a little detail on tags and why this is the case that they are not deleted.
 
In Shopify, customer tags are used to categorize and manage customers effectively. However, when you delete or remove a tag from a customer, the tag itself does not disappear from the system entirely; it simply gets removed from that specific customer profile. Here are some key points regarding customer tags in Shopify:
 

  1. Tags Are Not Deleted Globally: When you remove a tag from a customer, it does not delete the tag from the overall system. The tag will still exist and can be applied to other customers.
     
  2. Visibility: If a tag is removed from all customers, it will still be listed in the tags section of your Shopify admin, but it will not be associated with any customers.
     
  3. Managing Tags: If you want to completely remove a tag from your store, you would need to ensure that it is removed from every customer profile it is associated with. Once it is removed from all customers, it will still show up in the tag list but will not be actively used.
     
  4. Bulk Actions: You can use bulk actions to remove tags from multiple customers at once, which can help streamline the process if you have many customers to update.
     
  5. Apps and Custom Solutions: If you require more advanced tag management features, such as automatically deleting tags that are no longer in use, you might need to explore third-party apps available in the Shopify App Store or consider custom development solutions.

Customer tags in Shopify are designed to help merchants organize and manage their customer data effectively. Here are a few reasons why tags are not automatically deleted from the system when they are removed from all customers:
 

  1. Data Integrity: Keeping tags in the system, even if they are not currently assigned to any customers, helps maintain the integrity of historical data. This can be useful for reporting, analytics, and understanding past customer interactions.
     
  2. Reusability: Tags are meant to be reusable. If a tag is removed from all customers but is still available in the system, it can be easily reassigned to new customers or used again in the future without needing to recreate it.
     
  3. Consistency: Automatically deleting tags could lead to inconsistencies in how customer data is managed. For example, if a tag was used for a specific marketing campaign or customer segment, removing it entirely could disrupt reporting or segmentation efforts.
     
  4. User Control: By allowing tags to persist in the system, Shopify gives merchants more control over their tagging system. Merchants can choose to keep tags for future use or delete them manually when they are certain they are no longer needed.
     
  5. Performance Considerations: Automatically deleting tags could add complexity to the system and potentially impact performance. Keeping tags in the system simplifies the management of customer data.

 
If this adjusts into the future, the Shopify Changelog is the best place to see all out latest updates on the platform. This can be access from two main areas, the Shopify Changelog page here or from your admin, by clicking to your name in the top right corner, and this will link you to the Changelog.
 
(end of quote)


I am not convinced and I think Shopify should do better.
Regards,
Karin
 

Joop_Dutch
Visitor
2 0 6

Thank you for sharing this. I don’t think any of us needed an explanation on this matter from the shopify team, we need a solution. We can decide whether old tags are needed or we just want to delete them.

 

As for me, I have decided to stop using tags, and now I use custom metafields instead, I use make.com (similar to Zappier) to automate updating these custom metafields together with shopify API. That’s the best solution I could come up with. And it’s working perfectly.

SSS_Paul
Excursionist
15 0 29

"Customer tags in Shopify are designed to help merchants organize and manage their customer data effectively. Here are a few reasons why tags are not automatically deleted from the system when they are removed from all customers:"

 

No one asked for tags to be automatically deleted. We should, however, be able to make the conscious decision to delete them and accept all reporting losses associated with deleting them, though. This is such a corporate non-answer.

"Shopify gives merchants more control over their tagging system" : If this was true then this thread would not exist.

wcolton48
Shopify Partner
38 0 9

Im going to keep this short and sweet in hopes shopify sees.

 

Weve been following this thread for years, as deleting or archiving customer tags is our biggest feature request.

 

Shopify - We literally do not even use customer tags due to there are so many old/outdated/close match tags in our list, it takes forever to find the one we want, let alone if its the correct tag as there are several similar phrasing tags.

 

This feature is of upmost importance and should be reviewed with someones live store to see a real scenario. Us for example have like 100 customer tags and have no clue what they mean.