How can I send the custom input field value to my Dser supplier?

[sammiliu]

I am using Dser as my dropshipping app and imported a few products. Under the main-product.liquid css i have added two custom input field because I need my customer to input certain value to customize their product on my website. However seems these two input values cannot be automatically sent to supplier via Dser fulfillment. How can i set it up so my supplier can see such under my order placement to them too?

My piece of code:

My product variant like w these two field:

But this is not sent to my supplier under the order:

[NomtechSolution]

To ensure that the custom input values are sent to your supplier via Dser fulfillment, you'll need to make some modifications to your store's setup. Here's a suggested approach:

1. Check Dser integration: Ensure that your Dser app is properly integrated with your Shopify store and that you have configured the necessary settings for order fulfillment. This typically involves connecting your Dser account to Shopify and setting up the necessary fulfillment details.

2. Collect and store custom input values: Review the code for the custom input fields you added to the main-product.liquid file. Ensure that the values entered by customers are being captured and stored in the appropriate location, such as as cart attributes or order metadata. Confirm that this information is being saved along with the order data in your Shopify admin.

[sammiliu]

Thank you for the advice! Could you please let me know how to add it to my order admin?

[gr_trading]

Hi @sammiliu 

Can you confirm whether you are getting these custom inputs in Shopify orders admin.

[sammiliu]

Hi! Thank you for the advice! How can I add it to my Shopify order admin?

[gr_trading]

So if field created is not going to order means you have did it at  wrong place.

Would you mind sharing your store URL and password if required, to check this.

[sammiliu]

Thank you! Shared via private msg!

[gr_trading]

You have placed your code in the wrong place.

find the file named buy-buttons.liquid and put your code after line no 27.

Hope this will help...

[sammiliu]

I have tried as suggested but my order on Dsers is still not showing the input..

[sammiliu]

To supplement, the input value goes to shopify order admin but not Dsers order admin. So my suppliers wont see it and that is the major issue. 

[sammiliu]

Actually i think i get your question now - so in my shopify order admin i can see the input value but not on Dsers order, meaning my supplier will not see it which is the issue...

[Natram]

Hi sammiliu I’m having the same issue. I see it in my order but not on dser.

[gbmillz]

HI Natram, Were you able to get this sorted out? Currently facing a similar issue

[gbmillz]

Hi Sammiliu, what was the outcome of your exploration? Were you able to get a solution?