How do I access customizations for a password protected collection?

How do I access customizations for a password protected collection?

Smeelah
Navigator
374 1 115

I have a wholesale area, collection and menu that are only visible if a tagged customer is logged in.

 

Recently, when in the customization area, I am not able to view and customize the wholesale collection template because it doesn't recognize that I am logged in. If I click on the account login icon, I am sent to a 404 page. 

 

Previously I was able to log in through the customization area in order to access this section. 

 

I'm using Dawn.

I'd appreciate any help!

Replies 2 (2)

parth_ghelani
Shopify Partner
259 38 39

Hello @Smeelah 

Can you please share the actual images of the issue you are facing. so we can check and suggest any advice if we relate with it.

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Smeelah
Navigator
374 1 115

Yes, that's a good idea;)

 

So normally I would click on link to log in, or account icon...but both lead to 404 page. Also, I am already logged in on the same browser. 

 

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