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How do i add discount codes to mobile view?

christian_russo
Pathfinder
172 1 39

Hi everyone!

 

on the desktop view i can use discount codes but not on the mobile view? How can i fix this? 

www.gallerychristian.com

password: Christianshop123

 

thanks!

Accepted Solution (1)

Holly
Shopify Staff (Retired)
687 74 152

This is an accepted solution.

Thanks so much for that context @christian_russo !

 

So there are a few things to go over in this case. Note that I do not see the field on desktop view OR mobile view.

 

  1. Do you currently have any active discount codes? If not, the field will not appear. Even if you have post dated discount codes or codes that are expired, the field still will not appear unless you have an active code.
  2. Do you have any applications that might be hindering this functionality? 

Let me know!

Holly | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 5 (5)

Holly
Shopify Staff (Retired)
687 74 152

Hi @christian_russo !

 

Can you provide a bit more context on this? Where exactly are you looking to view discount codes? 

 

My current theory is that you're wondering about the discount field at checkout, is that right? In both desktop and mobile view, the discount field is seen when clicking on "Show order summary". The checkout set up is very rigid for security purposes and cannot be modified in this manner. 

 

If I'm misunderstanding, please provide more context and screenshots if possible.

 

Looking forward to your reply.

Holly | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

christian_russo
Pathfinder
172 1 39

Hi! That's right i already have the discount field on the desktop version but not on mobile. It also doesn't show when tapping "show order summary" 

0A637CD3-B616-46FE-A68E-49048BB37FC0.png

Holly
Shopify Staff (Retired)
687 74 152

This is an accepted solution.

Thanks so much for that context @christian_russo !

 

So there are a few things to go over in this case. Note that I do not see the field on desktop view OR mobile view.

 

  1. Do you currently have any active discount codes? If not, the field will not appear. Even if you have post dated discount codes or codes that are expired, the field still will not appear unless you have an active code.
  2. Do you have any applications that might be hindering this functionality? 

Let me know!

Holly | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

christian_russo
Pathfinder
172 1 39

I didn't have discount codes available yet but now it works thanks!

I2G2
Visitor
1 0 0

How You achieve?