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how to avoid spam register?

becket
Tourist
8 0 1

hi anyone can provide solutions for spam register? My store is still at design with password protect. But these spam still can register over 2000acounts at a time. That's very boring. I have to delete them manually.

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Replies 7 (7)
Nick_Marketing
Shopify Partner
1462 326 427

Hi!

Take a look at the Shop Protector app. It's a premium app, but there's a 14-day trial.
https://apps.shopify.com/ellipsis-human-presence-technology

Nick | Ecommerce & Marketing Technology Consultant | Toronto, CANADA
- For consulting work availability, please send me a Private Message or submit a ✍️Contact Form.
- For FREE Shopify Tutorials, Subscribe to my YouTube channel (▶️ Ecommerce TV).
becket
Tourist
8 0 1

Thanks for reply. I have installed this app. It seems not workable. The spam bot still create hundreds of account after setting. I have contact shopify support, they said it is problem of theme. Then I contact the theme support, they ask me to contact shopify support. Can't believe shopify not provide a solution of it. I think many user have same problem.

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becket
Tourist
8 0 1

 these spam are creating 1500 accounts. Shopify said it has nothing to do with them and not give a solution.

 

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Nick_Marketing
Shopify Partner
1462 326 427

Just in case, take a look at the Online Store >Preference > Spam Protection. Make sure both options are enabled.

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Nick | Ecommerce & Marketing Technology Consultant | Toronto, CANADA
- For consulting work availability, please send me a Private Message or submit a ✍️Contact Form.
- For FREE Shopify Tutorials, Subscribe to my YouTube channel (▶️ Ecommerce TV).
becket
Tourist
8 0 1

hi, thanks for your reply. I enable everything even add the shop protector app to protect. But it has no use. The spam bot still keep creating account. They don't register from account page form. The shop protector monitor 4 register which register by me to test. But they don't monitor these 1500 spam account. So the bot don't use account page to register.

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becket
Tourist
8 0 1

when I disable the customer account at checkout. the bot will top. And when I choose otpional or required, the bot will start creating spam account soon. Feel so helpless. Can't believe shopify not provide a solution for this big problem.                                                                  Snipaste_2021-10-15_09-27-41.pngSnipaste_2021-10-15_09-29-00.png

marc100
Shopify Partner
3 0 0

I have the same exact issue. When I asked Shopify support how accounts are getting created (despite my site not having any signup forms) and how can I stop it, they said:

 

Essentially how this can happen is Shopify has an open API on the storefront that allows for the creation of customers to support functions like newsletter signups. It's fully intended to work this way, however the way it works has allowed bots to create customer accounts.

 

Shopify Developers are aware of this and are working on a means of preventing these bot signups.

 

Sadly this response (a) make no sense and (b) is not a solution to the problem.