How to customize klaviyo 'shopify notification template' and export it to use on Shopify

[Rima_Cleannest]

Hello, I am trying to set up shopify notifications (order confirmed email, abandoned checkout email etc) using Klaviyo templates since we want to customize the ones shopify has currently. I am using Klaviyo to create the template and then exporting it to use the HTML code in the 'edit code' in shopify. However, the preview is not working. Could you please help me with it?

[KetanKumar]

@Rima_Cleannest 

Sorry you are facing this issue, it would be my pleasure to help you.

Welcome to the Shopify community!😊
Thanks for your good question.

Please share your site URL,
I will check out the issue and provide you a solution here.

[emailbydesign]

I am also having the same issue... for a few of our client accounts.

 

[amierafa]

I'm having the same issue here @KetanKumar can you help with this?

[KetanKumar]

@amierafa 

oh sorry for that issue can you please  share your store url so i will check and let you know