Re: How to fix double display error in Langify translations?

Solved

How to fix double display error in Langify translations?

ErnestoP
Excursionist
23 0 6

Good evening,

 

my name is Ernesto, I have been working on shopify for a very short time so I am very inexperienced.

 

I should fix a display error, for translations we rely on an app called Langify

Our site is originally in English, the other languages have been translated with Langify

The display errors are this

ErnestoP_0-1647076844012.png

ErnestoP_1-1647077024355.png

 

Basically when the site displays in English there are no errors

But when I change language, for example Italian .. both an English translation and an Italian translation are displayed

This happens for:

  • Name of the garment
  • Sizes (Y years, A Anni but they are the same)
  • Article description

The site in question was made by a user I don't know, so I hope to find useful advice on this community.

I sincerely thank those who will be able to help me and will be able to teach me useful notions

Accepted Solution (1)

LitCommerce
Astronaut
2860 684 757

This is an accepted solution.

Hi @ErnestoP,

For errors related to the app as described, I recommend you contact the app directly, they will help you check and fix it quickly. 

Screenshot.png

Because with the code of the app, it would be difficult for someone to debug and test the app better.

Hope it helps!

LitCommerce - The Most Simple & Affordable Multi-channel Selling Tool.
Effortlessly sell on biggest marketplaces like Amazon, Etsy, eBay, Facebook etc with bulk listing tool, real-time sync & smart order management. Use LitCommerce free for 1-year now!

View solution in original post

Replies 2 (2)

LitCommerce
Astronaut
2860 684 757

This is an accepted solution.

Hi @ErnestoP,

For errors related to the app as described, I recommend you contact the app directly, they will help you check and fix it quickly. 

Screenshot.png

Because with the code of the app, it would be difficult for someone to debug and test the app better.

Hope it helps!

LitCommerce - The Most Simple & Affordable Multi-channel Selling Tool.
Effortlessly sell on biggest marketplaces like Amazon, Etsy, eBay, Facebook etc with bulk listing tool, real-time sync & smart order management. Use LitCommerce free for 1-year now!

michaelivanov
Shopify Partner
55 6 12

Hi @ErnestoP,

Please make sure that the translated page HTML structure of the translated product page matches the HTML structure of the original product page.

 

Here's a great example of the HTML structure not matching which you can view on your store by clicking on the <> button.

 

In such cases you can either manually copy over the original product page description together with its HTML structure or you can hover over the arrow between the editors and then click on "Import content from original" as shown in the following image:

 

non matching html markup langify.png

 

Once done you'd just have to add your translations to the right side.

 

PS: I've listed some of the recently most asked questions here in this FAQ which contains lots of useful information about Langify:
https://faq.langify-app.com/

 

Langify FAQ
faq.langify-app.com