How to remove the old product review template from site

Solved

How to remove the old product review template from site

MaryLC
Tourist
3 0 2

I recently switched to a new product review app (helpful crowd) from Shopify reviews app, and though I imported the reviews, uninstalled the Shopify review app the section under my product still contains the old Shopify review template (where it says Customer Reviews no reviews yet) in addition to the new review template (the imported reviews). I can't find the widget or embedded code within my product page. Not sure how to remove it. Any suggestions would be helpful. See below. Screen Shot 2020-07-16 at 6.40.31 PM.png

Screen Shot 2020-07-17 at 3.13.46 PM.png

Accepted Solutions (2)
KetanKumar
Shopify Partner
36929 3642 11996

This is an accepted solution.

@MaryLC 

Thanks for the store URL.

1. Go to Online Store->Theme->Edit code
2. Asset->/theme.scss.liquid->paste below code at the bottom of the file.

#shopify-product-reviews {
    display: none;
} 

 

 

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Partner | Skype : bamaniya.sky
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View solution in original post

KetanKumar
Shopify Partner
36929 3642 11996

This is an accepted solution.

Hello, @MaryLC 

Thanks for your support and compliments.

 

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
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View solution in original post

Replies 58 (58)

KetanKumar
Shopify Partner
36929 3642 11996

Hello, @MaryLC 

Welcome to the Shopify community!
and Thanks for your Good question.

Please share your site URL,
So I will check and provide a solution here.

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
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MaryLC
Tourist
3 0 2
KetanKumar
Shopify Partner
36929 3642 11996

This is an accepted solution.

@MaryLC 

Thanks for the store URL.

1. Go to Online Store->Theme->Edit code
2. Asset->/theme.scss.liquid->paste below code at the bottom of the file.

#shopify-product-reviews {
    display: none;
} 

 

 

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Partner | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
MaryLC
Tourist
3 0 2

Thank you so much! It worked! 

KetanKumar
Shopify Partner
36929 3642 11996

This is an accepted solution.

Hello, @MaryLC 

Thanks for your support and compliments.

 

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Partner | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
TruebyQ
Tourist
5 0 3

Hello, 

I'm having the same problem.  Unable to remove the customer reviews from the product pages.  I have uninstalled the third party app, 

KetanKumar
Shopify Partner
36929 3642 11996

@TruebyQ 

Welcome to the Shopify community!
and Thanks for your question.

Please share your site URL,
So I will check and provide a solution here.

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
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PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
TruebyQ
Tourist
5 0 3
KetanKumar
Shopify Partner
36929 3642 11996

@TruebyQ 

Thanks for it 

i have check this store product page but sorry i can't see any review section can you please show me

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
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TruebyQ
Tourist
5 0 3
Hello,

I’m not able to post the screenshot, but if you click on shop on my website it will bring you to the product page where the customer reviews are shown. Hope this helps.
KetanKumar
Shopify Partner
36929 3642 11996

@TruebyQ 

Yes, i have already try but doesn't show

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
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TruebyQ
Tourist
5 0 3
Here is the actual link on my site where I’m seeing one of customer reviews.
https://truebyq.com/collections/bath-foot-soak
KetanKumar
Shopify Partner
36929 3642 11996

@TruebyQ 

Thanks for the details 

1. Go to Online Store->Theme->Edit code
2. Asset->/timber.scss.liquid->paste below code at the bottom of the file.

.spr-container {display: none;}

 

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
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TruebyQ
Tourist
5 0 3
It worked!!! Thank you very much!
KetanKumar
Shopify Partner
36929 3642 11996

@TruebyQ 

Thanks for feedback and support.

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
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Natz
Visitor
2 0 2

Hello I have the same problem. 

 

https://ido-luxe.com/products/luxury-cute-oval-heart-shaped-tempered-glass-phone-case

 

This is my site. Thanks

KetanKumar
Shopify Partner
36929 3642 11996

@Natz 

Thanks for post

i can see only one review section can you please let me now which section do you have hide? 

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
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Natz
Visitor
2 0 2

Hello thank you for your response. I figure it out, I removed my other review apps and it seems to be working now. Thank you for your response.

KetanKumar
Shopify Partner
36929 3642 11996

@Natz 

Thanks for your update.

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Daosbox
Tourist
3 0 1

@KetanKumar please help me too. My site is www.sapoallnatural.com

KetanKumar
Shopify Partner
36929 3642 11996

@Daosbox 

oh sorry for that issue can you please share screenshot bcz i can see this view

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Daosbox
Tourist
3 0 1

Thanks for your time. Please see screen shot below

 

Daosbox_0-1681277589888.png

 

eye-candy
Visitor
2 0 1

Hi could you help me remove the review from my site its driving me crazy

KetanKumar
Shopify Partner
36929 3642 11996

@eye-candy 

Welcome to the Shopify community!
and Thanks for your Good question.

Please share your site URL,
So I will check and provide a solution here.

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Partner | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
eye-candy
Visitor
2 0 1
www.eye-candy.life
There are 2 reviews on product page i want the red one to stay and the other one to go ..
KetanKumar
Shopify Partner
36929 3642 11996

@eye-candy 

Thanks for store URL

sorry but it's password protect.

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
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Ati2
Tourist
3 0 1

Hi, I'm having similar issue. I uninstalled the shopify review app, but the review tab is still there, just does not show any reviews. How can I get rid of that tab and how to remove the code from my template as it may make my site slow? Thank you. 

WWW.LYRRA.COM

KetanKumar
Shopify Partner
36929 3642 11996

@Ati2 

sorry

KetanKumar_0-1617797913948.png

 

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
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Ati2
Tourist
3 0 1

Hi, Sorry about that. Could you please try this one:

lyrra.com

 

Thank you. 

KetanKumar
Shopify Partner
36929 3642 11996

@Ati2 

can you please share issue image so i will guide 

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
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Ati2
Tourist
3 0 1

Ati2_0-1617810799118.png

Sure! I need to remove the review tab. I have already removed the shopify review app, but it did not remove this tab. 

KetanKumar
Shopify Partner
36929 3642 11996

@Ati2 

thanks for more details 

1. Go to Online Store->Theme->Edit code
2. Asset->/theme.css ->paste below code at the bottom of the file.
this code apply for after 5 - 6 second

.collapsible-content+.collapsible-trigger-btn--borders {
display: none;
}

 

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
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Patricia08
Visitor
1 0 1

Can you please help me too?

I'm trying to remove the Shopify reviews in my prduct pages on Supply theme because I have another app for reviews already it looks terrible to have an app that says no reviews and right at bottom another saying there is 🙂

shopaholicdreams.com

Thank you so much!

KetanKumar
Shopify Partner
36929 3642 11996

@Patricia08 

yes sure let me know which one can i remove please share issue image?

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Deeh09
Tourist
5 0 4

Im having the same issue. Im using a third party review app and the shopify review section will not delete with this code.

 

website : botanicalbodee.myshopify.com

NileshTejani
Shopify Partner
203 12 43
#shopify-product-reviews{display:none !important}

@Deeh09 Then add above css  on theme.scss.css

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KetanKumar
Shopify Partner
36929 3642 11996

@Deeh09 

yes, please try this code

1. Go to Online Store->Theme->Edit code
2. Asset->/theme.scss.liquid->paste below code at the bottom of the file.

 

#shopify-product-reviews {
    display: none !important;
}

 

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Partner | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
Deeh09
Tourist
5 0 4

Hi, I tried that and it still has not gone away. Im trying to get the first "review" section removed, the second one is a third party application.

 

 

Now I have this error pop up .Screen Shot 2022-01-01 at 2.25.21 PM.pngScreen Shot 2022-01-01 at 2.25.52 PM.png

KetanKumar
Shopify Partner
36929 3642 11996

@Deeh09 

can you please provide which one removed? also please check theme customization product page product section may be allow this option enable / disable 

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
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Deeh09
Tourist
5 0 4

Neither one was removed. I want the top one removed. Also i know the error is in the theme but how do I pin point where exactly? Is there a customer support number? 

KetanKumar
Shopify Partner
36929 3642 11996

@Deeh09 

you have just give me proper section screenshot so i will guide that part 

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
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Deeh09
Tourist
5 0 4

I was able to fix the error message , however i still cant remove the first customer review section.

KetanKumar
Shopify Partner
36929 3642 11996

@Deeh09 

KetanKumar_0-1641154450748.png


please confirm!

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
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Deeh09
Tourist
5 0 4

Yes

KetanKumar
Shopify Partner
36929 3642 11996

@Deeh09 

great thanks 

can you please share your product page product section code so i will check and update code

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
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vacationgrabs
Tourist
11 0 4

Hi! Please help me with this issue too. Under Assets: I only have the ones shown at the bottom, none that say theme.scss... The empty reviews are showing up on my homepage and collection pages.

vacationgrabs.com

0reviews.png

assets-section.png

Tonya
KetanKumar
Shopify Partner
36929 3642 11996

@vacationgrabs 

yes, please add this code
1. Go to Online Store->Theme->Edit code
2. Asset->/base.css ->paste below code at the bottom of the file.

.card-information a.asrv-star-widget {
    display: none !important;
}

 

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
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PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
vacationgrabs
Tourist
11 0 4

It worked! You are amazing! Thank you so much. 😍 

 

Tonya
KetanKumar
Shopify Partner
36929 3642 11996

@vacationgrabs 

its my pleasure to help us 

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Partner | Skype : bamaniya.sky
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