How to show automatic discount on product pages?

[CalebDavies]

Hi i have a 30% automatic discount on my shopify store. The discount shows in the cart but i can't get it to show on the product page or product price. Does anyone have any tips for this? Thanks. 

For reference my shopify store url is https://graviball.com/ and my theme is Narrative.

Thanks

[Shay]

Hi @CalebDavies 

This is a great question! While using the automatic discount code is one way to add this sale to your product, I would instead recommend using the compare at price field when editing the product to better showcase the promotional pricing. This will show the item as a marked down price with the original sale price crossed out and the reduced price highlighted. 

To see what this would look like, you can follow these steps to apply this change:

1. From your Shopify admin, go to Products > All products.

2. Click the name of a product.

3. In the Pricing section, set the Compare at price to the product's original price.

4. Set the Price of the product to your new sale price.

   Note

   The value in Compare at price must be higher than the value in Price to show a sale price.

5. Click Save.

If this is not the experience you are trying to create I would instead recommend reaching out to our Live Support - Shopify Help Center to see if this is something our in house theme support can assist in applying to your store. Each merchant store has 60 minutes of design support time when using a free Shopify theme and this might be something they can assist with. You can learn more about what Shopify can support when it comes to theme files in our Help Center here: Support for themes.

-Shay

[ToniMelbourne]

Hi Shay

I have the same issue and you people at Shopify Staff keep on ignoring the issue.  Shopify users are not talking about compare price.  

How do we show the automated discounts on the Home Page, Collections Page and Product page.  Very simple question.

If you can't, then why not?  Don't you think it i svery silly not to show this on the Home Page, Collection Page and Product Page.  In fact, it is ridiculous not to be able to show this. 

When is Shopify going to get its act right and fix this simple issue?

[Shay]

Hey @ToniMelbourne 

Thank you for joining the thread and for sharing your feedback as well. I understand you want to show automatic discounts on your online store to your customers so you can better promote your sales and deals. 

Most discounts, automatic or manual, have requirements for customers to be eligible to use them. These requirements are dynamic and can change based on how you setup each discount. Having it so that the price on the product page reflects that for the correct customers would require some really advanced coding and variables and just isn't something we could offer in our free themes and expect it to work for everyone. Especially if the discount value changes based on order total or items in your cart. 

Another option that I can recommend in this case is to alter your product page templates for products with eligible discount codes so that customers know to take advantage of them. You can set different product page templates for different products and this can be done using the bulk editor. If you would like to know more about creating product page templates, let me know. I'm happy to get you that information.  

[ToniMelbourne]

Hi Shay

thank you fro your reply.

I don't agree with your response.

When you create an automatic discounts using the built in Shopify feature then the discount price should show on the product.  No advance coding needed, Shopify just need to implement it. Very simply, Product has. price, you have an automated discount, i think it makes sense to show the discount on the homepage, collection page and product page.  Isn't this the norm on all website.  Yet, Shopify only show it in the cart.  

[bolsta]

Yep totally agree. Shopify love taking our money but just handball what should be basic features to the old "you'll need to pay for an app for that". If an app can do it then it can be coded into Shopify. 

[DaugWalker]

I also agree. Seems like a simple request and no coding needed. Especially since the integration with Google makes it so discounts show up prominently in Google ads and shopping results. Price is shown in green for higher click through when discount applied vs just using the compare at function. Silly that the two teams working on this feature appear to not be talking to one another.

[Seinde]

I also do not agree with your response and I will appreciate if this is looked into. It's been 3 years since this was stated yet nothing has been done about it up till now. How will customers know a product is on discount if it doesn't show up on product page? Please this should be seriously taken into consideration.

[AppleSauce999]

I think you need to go back to training class.   You aren't helping at all.  

[Nilorak]

Changing the template of a product for a sale is crazy. I agree with everybody else, automatic discounts need to show up on the collections and product pages. 
There are settings for the discounts. If no special settings are being used (like customer tags etc) the automatic discount should show. We can't use the compare at price for special sales as in those cases customers who do have discount codes would be able to double dip and I see no way of restricting this. So as a specific example we want to have a few items on sale at 20% off. We also have customers that have a 30 or 40% coupon. I do not want them to get 20% off and then an additional 30 or 40% off the already discounted price. 
So I need to either have an option where the regular discount codes have a feature where you can set it so that the discount is being calculated based on the compare at price and not the sales price, or I need to use an automatic discount code that WILL show up on collection and product pages as that way I can set the discounts to not be combinable and the customer will get the better deal. Shpify, please improve your native discount capabilities!

[Nectaria]

This is completely useless to a shop running a sale. I have over 300 products, with many having variables. They are not all the same price. For me to go in and manually change prices and compare-at prices is unreasonable. It's even more unreasonable because if my sale starts at midnight on one day and ends at midnight on another day, I'm now expected to stay up to activate the sale and then stay up another day to end the sale. There has to be a way in the discounts section for us to indicate that this is a sale/isn't impacted by other discounts and should be shown on the product page.

[RSCharm]

I am in the same boat! I do NOT want to manually change prices with compare at prices! IT IS WAY TO MUCH work. 

[Nectaria]

I ended up installing the app Rockit Sales Manager. It seems to do the trick. I tell it which collections I want done and at what time, and it goes through and automatically changes the prices (and puts my regular price in the “compare at” field). When the sale is over, it restores it to original pricing.

It doesn’t happen instantaneously (I have lots of products, so it takes a few minutes to go through them all), but it’s a great workaround.

[RSCharm]

Thank you for this! I will check out the app.

[Ezsra]

Hi @Shay I will ask the same question too, Just "Yes" or "No". Can shopify do show the discounted amount when guest Opens the page?

Fortunately, Compare price markdowns/strikethrough, we know that. With codes, we know that. Combine with other discounts, Total amount/value within a collection or overall total, Anything under Discounts Tab, we know that.

Sometimes giving us a One hard Yes or No answer is better than explaining things these people already know.

[IB09]

Adding my vote here. @Shay  IT seems support team has no idea what is being asked or what the requirement is. you are giving answers as if you were trained from text book and this scenario wasn't covered in that.  This is not difficult. you guys keep changing UI every day, why can't you fix this first? 

I want to enable discount on a particular collection and I want my customers to see (on the product page!) so they find the deal good enough to be added to cart. you understand why discounts are given, right? there is no point if we are keeping it as a 'surprise',

[greensled]

I don't see how this is such a huge issue to implement. Etsy does this all day long, with ease, as well as thousands of other websites. Why should I pay for my theme, then have to pay for third-party apps to do what Shopify should do to begin with??? If you can create an automatic discount, you should be able to display that discounted pricing on the product page itself without having to manually adjust code.

[ToniMelbourne]

Hi Shay

read what you customer want. It is not just this post. Is Shopify going to listen to its paying customers or just ignore this issue?

How do we make a complaint to upper management to apply some common sense here or am I guessing there is no avenue for this?

[greensled]

I spent a lot of money on my theme, and you're telling me that this still is an issue?

[LauraC1]

I agree with the other users in this thread that this is something that absolutely needs to be implemented asap.

The Compare At solution won't work for us because we are using an integration with Lightspeed so it overwrites the price back to the Lightspeed RRP anytime we make an edit to the product in Lightspeed. I thought I could use Discounts as a clunky workaround but if they don't show until the cart, that defeats the entire purpose of a discount. It's not supposed to be a nice surprise - it's an enticer to buy.

The only solution to this problem that Shopify/Lightspeed have suggested is changing the RRP in Lightspeed to the new sale price but this is ridiculous because:

1) Double handling

2) We want our in store receipts to show the customer how much they've saved, not to look like the discounted price is the full price

3) We have staff, member and other discounts that come off RRP and we don't want them to be deducted from already reduced sale prices

4) What if we want to run a different sale online than in store?

5) It's just a pretty stupid way to expect a retail business to manage Sale prices

[AppleSauce999]

The compare at reply shows this Shopify Staff person doesn't even understand the platform.   

[AppleSauce999]

This is like someone asking about apples and someone replying about oranges.   This reply has nothing to do with what the person is asking and id say that is par for the course with Shopify in 2024.   They don't read or listen, they just reply with what they think you said.    Do better

[greensled]

Shay, you obviously don't understand what is being asked here. Why is this such a difficult ask? If I set an automatic sale of say 20% off certain items, it should show that pricing on the product page without me having to go in and adjust all the pricing manually.

[KlipCouponsTeam]

Hello, @CalebDavies!

We have an app called Klip: Product Page Coupons.

It adds coupons that customers can click on to apply discounts on checkout. Instead of the usual promo codes that needs to be copy pasted, these coupons just needs to be clicked. You can display multiple coupons in one product page, and we also have a feature for UTM Targeting if needed. 

Let me know if you need help setting it up!

Raine
Klip: Product Page Coupons

[stormeagle]

I ended up using this app. It serves the same purpose. It seems to be totally free, yes?

[amfintl]

simple feature and still not get updated for it

shiet

[stormeagle]

I just want to add my vote here. I'm coming from Etsy and eBay where they do show automatic discounts as markdowns on lists of products and single product pages. There's not much point in running a discount on a collection of products, for example, if the user cannot see on the product page that they are getting a discount. The idea is to encourage them to add to cart because they see the discounted price (which is not shown).

For context, I am adding 2,000+ products, so setting the "Compare at" price is not practical. Unless there's a bulk way to manage "Compare at" for a subset of products? Is there?

[stormeagle]

For context, I am adding 2,000+ products, so setting the "Compare at" price is not practical. Unless there's a bulk way to manage "Compare at" for a subset of products? Is there?

---

To answer my own question, I ended up using the QuickEdit: Bulk Product Edit app. You can filter a subset of products then apply an action. My action sets Compare At to current value of Price then reduces Price by a percentage. It has an option to revert the changes after X amount of time (end sale after a week, for example). It's really pretty awesome.

Maybe there's a technical limitation preventing Shopify from doing something similar? My best guess is that Compare At never should have been a public field so that discounts could handle markdowns automatically without user interference. In any case, it would be helpful if Shopify would explain.

[shoprobott2]

Cant belive this is not possible. Absolutly amazing!!!! 

Shopify why cant this be fixed??

[greensled]

I am astounded that thousands of other websites can handle this, but Shopify refuses to even attempt to implement it. I guess it's easier to pawn off customers to third-party apps than to actually listen to what customers want/need.