Solved

I view different colors if I open my shop from mobile device

Shoppyshoppy
Tourist
4 0 1

I ve got a weird problem, I am using "ride" theme, I chosen 3 colors, white black and pink, I can see my site built with this colors directly from shopify editor and viewing the site as visitor on my pc, If i open my website on shopify app on mobile i see the color fine, but when i see my site on mobile browser the colors totaly change, pink become red, black become grey. What this could be? Help please!

Accepted Solution (1)
Victoria
Shopify Staff
2093 148 247

This is an accepted solution.

Thanks for your prompt and informative reply, @Shoppyshoppy.

 

Through the community forums, we are unable to access your account, authenticate or provide account-specific support. If you'd like a member of our team to take a look within your Shopify admin and settings, I recommend creating a support request via the Shopify Help Center

 

You mentioned you're in the process of working on your store and I'd like to share our Store Checklist to make the building process a smooth one. Following our checklist will ensure you have each area set up and be prepared for when you're ready to launch.

 

If you have any non-account-specific questions you'd like answered, feel free to share them here.

Victoria | Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 8 (8)

Victoria
Shopify Staff
2093 148 247

Hi, @Shoppyshoppy.

 

Thanks for sharing your question here in the community!

 

Could you please share your store URL so I can try and replicate the issue on different devices and browsers? 

 

I'd also like to gather a bit more information on the following:

 

  • When did the issue first occur
  • Does this display issue happen with other themes
  • Are customers seeing this display issue
  • Have any changes been made to your store

 

I am looking forward to your reply!

Victoria | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Shoppyshoppy
Tourist
4 0 1

My site isn't published yet, I am still finishing to build it. The issue first occure the first time i view it from smartphone,  I watched it from different smartphone ( all android) and asked different people to view it. I don't know if it happens with other themes, i just used one. I also downloaded the shopify app on my own smartphone, and, into the app, while building the site, i see the color in the right way, but when I open the preview it changes the color from pink to red. Since my store isn't published yet and i have password on it, can I send you those info in a private message? Thank you

Victoria
Shopify Staff
2093 148 247

This is an accepted solution.

Thanks for your prompt and informative reply, @Shoppyshoppy.

 

Through the community forums, we are unable to access your account, authenticate or provide account-specific support. If you'd like a member of our team to take a look within your Shopify admin and settings, I recommend creating a support request via the Shopify Help Center

 

You mentioned you're in the process of working on your store and I'd like to share our Store Checklist to make the building process a smooth one. Following our checklist will ensure you have each area set up and be prepared for when you're ready to launch.

 

If you have any non-account-specific questions you'd like answered, feel free to share them here.

Victoria | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

zohaib4
Visitor
2 0 0

hlo i also face same type of issue on my store  for some products show different color can you help me plese

 

zZK
tc1209
New Member
4 0 0
Hi! Unfortunately, my issue was never resolved. I ended up just changing
the colours.
Jferguson1
Explorer
80 3 6

Did you ever manage to get this sorted?

tc1209
New Member
4 0 0
Not really, I ended up just having to use different colours

tc1209
New Member
4 0 0

Hi! Did you ever get a solution to this? I'm building my shop and this is happening to me right now. The colours are all wrong when I view it on my mobile. Would love some input if you solved it!