Image banner has a large white blank space on Dawn theme

[majaa]

My image banner is displaying a white blank space before the image when i click 'image banner -> adapt to first image'. 

If I click small/medium or large, my image doesn't come up at all! The size of my photo is 3:2 ratio. 

please help.

[devcoders]

Hello @majaa 

Thank you for submitting your query to the Shopify community. I’d be happy to assist you. Could you please provide the store URL and password (if it’s password-protected) so I can review and get back to you with an update?

[majaa]

The URL is 

www.sixinch.com.au 

no password 

you’ll see that the Current image banner has a white space before the image - I cannot remove this. It doesn’t come up on mobile but it does on desktop. 

[TheUntechnickle]

Hey @majaa,

Hope you're doing fantastic! 

Here's the recommended Shopify banner image dimensions:

Desktop: 1200 x 400 pixels or 1800 x 600 pixels
Mobile: 600 x 600 pixels
Maximum file size: 20MB
Supported formats: JPG, PNG, GIF

For optimal display across devices, use 1800 x 600 pixels with a 3:1 aspect ratio. 

This should work in case it doesn't, feel free to DM and we'll make this work for you with the help of custom code. 

Cheers!
Shubham | Untechnickle

[LizHoang]

Hi Majaa

- You can try to follow this step
Step 1: Go to Edit code
Step 2: Find file base.css and add this code at the end of the file

@media screen and (min-width: 750px) {
    #Banner-template--22557189144864__image_banner::before, #Banner-template--22557189144864__image_banner .banner__media::before {
        padding-bottom: 0px !important;
    }
}

Result: 

Best, 
Liz

[majaa]

That hasn't worked, it's removed my image banner completely. 

[TheUntechnickle]

Hey @majaa,

Either change the image dimensions, or DM us the collaborator code so that we can dig deep into the code and resolve this.

Cheers!
Shubham | Untechnickle

[sevenbetty]

Hi Majaa,  I'm having the same issue, did you ever resolve yours?  

[majaa]

nope 😞 i ended up reverting to an old version of my theme layout which wasn't giving me the blank space.. very frustrating!

[sevenbetty]

Oh, that is frustrating!  I'm sorry to hear it didn't get solved.